Trade Parts Specialists

Group 1 Automotive; Coventry; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading automotive retail group located in Coventry is looking for a Trade Parts Specialist. You will provide outstanding customer service by handling trade enquiries and processing orders. Successful candidates will have sales experience, strong organizational skills, and exceptional communication abilities. This role offers a variety of benefits, including annual leave and discounts on vehicles and services.

Benefits

33 days annual leave

Retail discounts

Vehicle purchase discounts

Company pension scheme

Family-friendly policies

Cycle-to-work scheme

Healthcare support

Paid volunteering day

Company share purchase plan

Training and development opportunities

Life assurance

Flexible working options

Qualifications

• Previous experience in a sales or customer service role and track record of achieving targets.
• Ability to deliver exceptional customer service with enthusiasm.
• Strong organizational skills and attention to detail.
• Exceptional listening and communication skills, focused on understanding customer needs.

Responsibilities

• Handle trade enquiries via phone, email, and platforms like WebParts.
• Raise orders, quotes, and invoices in the DMS.
• Assist in onboarding new trade accounts and maintain customer details.
• Conduct outbound calls to follow up on quotes and promote current campaigns.
• Liaise with warehouse and delivery teams for timely dispatch.
• Work with credit control to flag overdue accounts.
• Identify associated parts and consumables to drive sales.
• Monitor performance metrics like sales volume and customer feedback.

Skills

Sales experience

Customer service

Organizational skills

Communication skills

Listening skills

Education

Valid UK driving licence

Job description

Trade Parts Specialists–Mercedes-Benz Coventry

Trade Parts Specialists – Mercedes-Benz Coventry

Want to be the best you can be? It's what drives us too.

Working in our parts department as a Parts Advisor you will be a key part of the Retail Centre. You will have excellent communication and organisational skills to deal with customers face to face or over the phone, providing an outstanding customer service to all customers.

As part of a successful, global automotive group, you’ll broaden your experience across both sites and brands. And with the right support from us, you’ll be able to progress as high as you can aim.

What we can offer you

• Enjoy 33 days of annual leave (including bank holidays) to rest and recharge
• Save money every day with our exclusive retail discounts
• Drive a great deal with discounts on new and used cars, plus servicing offers
• Plan for the years ahead with our company pension scheme
• Balance home and work with our industry-leading family-friendly policies designed to help you spend more time with the people that matter
• Commute for less with our cycle-to-work scheme
• Prioritise your wellbeing with dedicated support for you and your family
• 24/7 access to healthcare professionals, ensuring you get the expert advice you need quickly and easily
• Make a difference with a paid day to volunteer in your community
• Invest in your future with our company share purchase plan
• Earn financial rewards when you refer a friend to join the team
• Keep learning and growing with our training and development opportunities for everyone.
• Life assurance with the option to increase cover
• We’re open to flexible working options – just ask

What you’ll do day to day

• Handle Trade Enquiries - Respond to inbound requests via phone, email, and platforms like WebParts, accurately identifying and quoting parts.
• Process Orders & Apply Discounts - Raise orders, quotes, and invoices in the DMS, applying relevant trade discounts and upselling related parts.
• Support Account Setup & Maintenance - Assist in onboarding new trade accounts and maintain accurate customer details, pricing, and delivery preferences.
• Follow Up & Reactivate Accounts - Conduct outbound calls to follow up on quotes, re-engage lapsed accounts, and promote current campaigns.
• Coordinate Fulfilment & Dispatch - Liaise with warehouse and delivery teams to ensure timely dispatch and communicate delivery updates to customers.
• Monitor Credit & Resolve Queries - Work with credit control to flag overdue accounts and resolve invoice issues (without handling collections).
• Drive Sales & Upsell Opportunities - Identify associated parts and consumables to support first-time fixes and increase average order value.
• Track KPIs & Customer Satisfaction - Monitor performance metrics like sales volume, order accuracy, and customer feedback to support continuous improvement.

Helpful skills and qualifications

• Previous experience in a sales or customer service role, demonstrating the ability to achieve targets and build relationships
• Ability to deliver first-class customer service with energy and enthusiasm
• Strong organisational skills with the ability to meet deadlines, with excellent attention to detail
• Exceptional listening and communication skills, focused on understanding customer needs
• Must hold a valid UK driving licence

We value diversity and believe it strengthens our team. If you don’t meet every requirement listed but are enthusiastic about this role and eager to learn, we encourage you to apply.

Be part of something big

Group 1 Automotive is on an exciting growth journey. We are home to over 7000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail.

But you don’t need to love cars to work with us - just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people.

Our Values

At Group 1 Automotive we pride ourselves on our five core values that are incorporated in all we that do.

Respect - Integrity - Transparency - Teamwork – Professionalism

These are the principles that every member of our team lives by, whether that be business functions, customer interactions, how we interact with the local community and even how we view each other in the team.