Therapies Receptionist

Worcestershire Acute Hospitals NHS Trust; West Midlands; On-site; GBP 20,000 - 24,000; Part time

Job summary

A healthcare institution in Kidderminster is seeking a self-motivated part-time Receptionist/Admin Assistant for its Therapy Services Department. This role involves greeting and directing patients, maintaining appointment diaries, and handling communications efficiently. The ideal candidate should possess a GCSE in English and clerical experience, with good communication skills and the ability to work under pressure. This fixed-term position is 30 hours per week within a supportive environment.

Qualifications

• GCSE in English or equivalent qualification at Grade C or above.
• RSA II or equivalent qualification or experience.
• Evidence of previous clerical experience and good typing skills.

Responsibilities

• Act as receptionist and administration assistant for the therapy outpatient service.
• Maintain therapists’ appointment diaries via the PAS booking system.
• Handle telephone enquiries from patients and medical practitioners.

Skills

Reception experience

Good communication skills

Clerical experience

Ability to prioritize workload

Familiarity with Windows packages

Education

GCSE in English

RSA II or equivalent

Job description

Job Summary

An exciting part‑time opportunity within the Therapy Services Department for a self‑motivated, enthusiastic candidate based at Kidderminster Treatment Centre.

Location and Contract

Kidderminster Treatment Centre, Block C, Kidderminster, DY11 6RJ
Fixed‑term, 12‑month contract – part‑time, 30 hours per week

Pay scheme – Band 2 (Pro‑Rota): £24,465 per annum

Responsibilities

• Act as receptionist and administration assistant for the therapy outpatient service – greet, meet, and direct patients and visitors appropriately.
• Maintain therapists’ appointment diaries via the PAS booking system – book appointments and manage day‑to‑day front‑desk administration.
• Handle telephone enquiries from patients, relatives, medical practitioners, and consultants.
• Receive and register a high volume of referrals from multiple sources.
• Make appointments for new and existing patients, and manage DNAs and cancellations appropriately.
• Keep new patient and follow‑up treatment slots filled as far as possible, and cancel appointments if the therapist is off sick.
• Record monthly statistics re: waiting times for treatment, DNA rates, and clinic utilisation data.
• Transfer patients to other hospitals as appropriate and register all patient details on the therapy record and information system.
• Maintain an accurate filing system for patient records, including stationary, equipment, and patient information stocks.
• Other clerical duties – data collection and entry – to facilitate the smooth running of the out‑patient department (monitor waiting lists, ensure outpatient clinics are full and running at capacity).
• Participate in the staff development programme, receive annual appraisals, and comply with Trust policies and procedures.

Qualifications and Person Specification

• GCSE in English or equivalent qualification at Grade C or above.
• RSA II or equivalent qualification or experience.
• Evidence of previous clerical experience, good typing and/or word processing, familiarity with Windows packages, and experience in manual and computerised filing systems.
• Previous reception experience, experience of using hospital/clinical patient systems, previous NHS experience, and previous experience of arranging appointments.
• Good telephone manner, adaptable to work well under pressure, flexible approach to working pattern and duties, good communication skills – verbal and written.
• Ability to work in a busy environment, build and maintain a good rapport with colleagues and patients, and organise and prioritise workload.
• Awareness of confidentiality and information governance and willingness to undertake in‑house courses.
• Ability to undertake manual handling aspects of the role on a daily basis and travel/work across sites.
• General understanding of physiotherapy and occupational therapy (desirable).
• Customer Care Training (desirable).

UK Visa and Immigration Sponsorship

UKVI sponsorship is not offered for these posts; all applicants require a current right to work in the UK.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. A submission for Disclosure to the Disclosure and Barring Service (formerly CRB) is required to check for any previous criminal convictions.

Employer Details

Worcestershire Acute Hospitals NHS Trust
Kidderminster Treatment Centre, Block C
Kidderminster General Hospital, Bewdley Road
Kidderminster, DY11 6RJ
Website: https://www.worcsacute.nhs.uk/

Employer’s Website

https://www.worcsacute.nhs.uk/ (Opens in a new tab)