The Estée Lauder Companies National Field Sales & Operations Manager, Aveda (Mat Cover - 8month FTC)

The Estée Lauder Companies; Greater London; On-site; GBP 65,000 - 85,000; Full time

Job summary

A leading beauty company is seeking a National Field Sales & Operations Manager to drive sales performance across the UK and Ireland. This role involves leading the Field Sales and Aveda LSS team, managing retailer partnerships, and ensuring operational excellence. The ideal candidate will have over 5 years of retail sales leadership experience and be able to inspire high-performing teams while achieving business objectives. This position is crucial for delivering exceptional customer service and enhancing brand growth.

Qualifications

• Ability to work strategically and operationally with a proactive approach.
• Proven experience in building and developing high-performing teams.
• Strong understanding of retail operations and customer service.

Responsibilities

• Develop and execute retail sales strategies.
• Lead, coach, and develop Area Managers and salon teams.
• Maintain high standards across all retail locations.
• Build partnerships with retail partners for shared goals.
• Lead negotiations to meet commercial targets.

Skills

Operational experience in high-volume retail

Leadership skills

Financial data analysis

Communication and negotiation

Education

5+ years in retail sales leadership

Experience in managing multi-site businesses

Job description

Long Description

Aveda is the leading botanical hair and skin care brand with professional authority. Inspired by Ayurveda, we take a holistic approach to beauty with rituals and products that harness pure flower and plant essences to help you look and feel beautiful. The brand, founded by a hairdresser, features professionally developed products that are used by 9,000 salons and spas worldwide. For 38 years we have been a pioneer of environmental responsibility with our mission to care for the world we live in.

The National Field Sales & Operations Manager is responsible for driving and managing the overall Retail sales performance across the UK & Ireland for Aveda & Bumble and Bumble. This role involves leading and inspiring the Field Sales and Aveda LSS team to achieve sales targets, deliver exceptional customer service, and ensure operational excellence. The National Field Sales & Operations Manager ensures that strategies are effectively cascaded and executed through the Area Field management & Aveda LSS team, to drive business growth, and achieve targets and Key Performance Indicators (KPIs) across all stores in the region. Additionally, this role involves overseeing Operation arm of the business, along with account management of 8 Wholesale Retailer Accounts, achieving retail, net sales, and operating profit sales goals by developing and executing the brand's strategic plans.

What this role does

Sales & Strategy

• Develop and execute retail sales strategies to maximise performance and achieve business objectives.
• Produce accurate sales forecasts, manage the P&L, and ensure financial targets are met.
• Analyse sales trends and financial reports to identify growth opportunities and implement corrective actions.
• Deliver weekly and monthly trade reports to support data-driven decision-making.
• Collaborate with brand teams on forecasting, inventory, and strategic adjustments.

Team Leadership & Development

• Lead, coach, and develop Area Managers and the Aveda LSS Salon GM, driving performance, KPIs, and targets.
• Provide ongoing training to strengthen presentation, commercial acumen, and strategic thinking skills.

Customer Experience & Operations

• Maintain high customer service and operational standards across all retail locations.
• Oversee store operations, openings, visual merchandising, stock management, and compliance to boost profitability and minimise shrinkage.
• Optimise resource planning to enhance service levels, sales, and operational efficiency.

Retailer Relationships & Business Development

• Build strong partnerships with retail partners to achieve shared sales goals.
• Identify new business opportunities and develop strategic plans to drive growth.
• Present innovative sales and operational strategies to increase market share.

Account Management & Negotiations

• Lead negotiations on trade and marketing initiatives to meet commercial targets.
• Manage stock allocations for NPD and key retail moments (e.g., Christmas), ensuring e-retail sites have accurate content and banners.
• Ensure retailer websites are regularly updated and aligned with brand guidelines.

What you need to be successful in this role

• Ability to work at both strategic and operational levels, with a proactive and adaptable approach.
• Substantial operational experience in a high-volume retail environment.
• Proven experience in educational leadership, particularly in the retail or beauty industry.
• Strong leadership skills, with the ability to inspire and develop high-performing teams.
• Strong commercial acumen with the ability to analyse financial data and implement strategies to drive business growth.
• Excellent communication skills and negotiating skills, with the ability to present complex ideas clearly and persuasively.

Qualifications

• Minimum of 5+ years' experience in a retail sales leadership role, with experience in managing large or multi-site businesses.
• Proven track record in leading sales performance and developing high-performing teams.
• Strong understanding of retail operations, visual merchandising, and customer service excellence.
• Ability to travel across the region and work flexible hours.