Tenant Liaison Officer

Rock Recruitment; Manchester; On-site; GBP 100,000 - 125,000; Full time

Job summary

A recruitment agency is seeking a Tenant Liaison Officer to engage directly with residents in Manchester. The role involves scheduling appointments and conducting home assessments for a water-saving upgrade. Candidates should have at least 2 years of customer-facing experience, a full UK driving license, and basic IT skills. This is a field-based position requiring travel within the Greater Manchester area.

Benefits

Mileage allowance

Field-based role

Qualifications

• Minimum 2 years of customer-facing experience.
• Relevant experience in tenant liaison or similar roles.
• Good IT skills are a plus.

Responsibilities

• Engage residents in their homes for water-saving assessments.
• Book appointments for installation and assessments.
• Collaborate with the team for effective community engagement.

Skills

Customer-facing experience

Communication skills

Engagement

Job description

Job Title: Tenant Liaison Officer

Location: Manchester / Greater Manchester Areas

Overview

We're looking for a confident and outgoing individual to join the Water team as a Tenant Engagement Officer. This is a fully field based role, perfect for someone with experience in tenant liaison, accompanied viewings, property inspections, or similar customer facing roles. You'll be engaging directly with residents at their homes, explaining a free water saving upgrade, and carrying out simple indoor assessments to book installations. If you enjoy being out on the road, talking to people, and making a difference in your community, this could be a great fit for you.

Duties

• Appointment Booking
• Resident Engagement
• Internal Home Surveysli>
• CRM and Reporting
• Compliance and Safety
• Team Collaboration

Requirements / Demonstrable Experience

• Minimum 2 years of customer-facing experience
• Ideally in roles such as tenant liaison, estate/letting agency, accompanied viewings, or similar field-based positions
• Full UK driving license
• A clean license is preferred, and the role involves regular travel within a defined area
• Access to a personal vehicle with business use insurance
• Essential for fieldwork (mileage allowance provided)
• Clear DBS check (Disclosure and Barring Service) required due to the nature of working in residential homes
• Basic IT skills

If you feel like you would be a good fit for this job please apply today.