Temporary Property Receptionist / Administrator - Build to Rent - Manchester City Centre, England

Ritz Recruitment; Manchester; On-site; GBP 40,000 - 60,000; Part time

Job summary

A property management company in Manchester seeks a Temporary Resident Service Assistant to enhance resident experience and manage inquiries. Responsibilities include providing exceptional customer service, coordinating viewings, and ensuring community engagement. The ideal candidate should have relevant experience, excellent communication skills, and a friendly demeanor. This role offers a pay rate of £12.50 per hour with flexible hours, working part of a dynamic team in a new residential property.

Qualifications

• Experience in a similar role in build to rent, hotel/hospitality, or administration.
• Confident and outgoing nature.
• Good understanding of landlord and resident relationships.
• Basic health and safety knowledge.
• Excellent written and spoken English.

Responsibilities

• Provide exceptional customer service to residents.
• Manage general enquiries via phone and email.
• Coordinate access for services to the development.
• Conduct viewings and ensure proper sales processes.
• Promote community engagement and enhance resident experience.

Skills

Customer service

Communication

Teamwork

IT literacy

Tools

MS Office

Job description

Temporary Resident Service Assistant - Build to Rent

Manchester

Start ASAP

Pay: £12.50 per hour

Hours: Working between 8am – 8pm on a rota (40 hours per week), Monday – Friday and 1 in 3 Saturdays with a day off in lieu

My client is an established Build to Rent property management company. Currently looking for a temporary Resident Service Assistant to work at a brand new BTR property in Manchester, consisting of 291 residential apartments.

You will assist in driving the performance of the site through working together with the on-site team to achieve the same goals, whilst delivering an industry leading resident experience.

We are looking for individuals who will take ownership of all tasks assigned to them and do so with a can-do attitude and a people first approach to the role.

This role will report directly into the Community Manager and will collaborate with other teams across the UK.

The Role:

Site Management

• Communicate well with colleagues to ensure you work together as a team and take an enterprising approach to the role.
• First point of contact/front of house presence.
• Co-ordinate, instruct and allow access for services to the development
• Responsible for all deliveries to main reception, by receiving, safekeeping and issuing of all parcels/registered mail in line with the company procedure.
• Conduct viewings of apartments using set sales processes/procedures and ensure sales are closed in a timely manner

Customer Service

• Provide outstanding customer service to residents.
• Ensure a warm, welcoming, helpful, efficient, and responsive reception service for residents, telephone callers and visitors.
• Manage and respond to general enquiries via phone, email and other channels.
• Assist with resident engagement strategies to ensure a strong resident community is built and maintained.
• Record, monitor and respond to any resident feedback.
• Assist with resident communications through multiple channels.
• Ensure resident issues and service requests are addressed and dealt with quickly, efficiently, and professionally.
• Promote and encourage a neighbourly and community atmosphere.
• Meet and interact with residents in a customer friendly and professional manner.
• Seek ways to exceed service expectations of residents and enhance the brand.
• Achieve positive resident reviews on various online platforms to include but not limited to home views and Google.
• Assist with executing the smooth running of all aspects of the community.
• Provide an information service for the local area.
• Ensure all reception/admin requests are well managed and the reception desk is manned
• Take ownership of the reception/communal areas and ensure they are kept clean, tidy, and well-presented at all times.

Marketing, Social Media, Events & Community Presence

• Post frequently on social media platforms ensuring content is aligned to the brand manifesto.
• Drive the highest rates of retention and community engagement.
• Support the overall marketing/leasing efforts and offer input and suggestions regarding promotions, advertisements, and pricing.
• Assist with regularly reviewing competitor activity and provide robust reporting to evidence this.
• Assist with planning and hosting networking events to create and forge new relationships within the community.
• Promote events/give-aways to residents to ensure they are deemed successful.

Facilities Management and Health & Safety

• Ensure all risks to visitors, staff and residents are removed or reported.
• Ensure security and emergency procedures are always adhered to, taking an active role in the event of an emergency, and reporting any concerns.
• Assist with turnaround of vacant apartments, including check-out reports, schedule of cleaning, repair, and maintenance.

About you

The ideal candidate will have:

• A good level of experience in a similar role in either build to rent, student accommodation, hotel / hospitality front of house or reception, customer service and administration
• Professional presentation, be confident and outgoing in nature.
• Basic understanding of landlord and resident relationship.
• Basic health and safety knowledge.
• Excellent English language skills - both written and spoken.
• IT literate - MS Office at intermediate level and other relevant software a level to undertake the role satisfactorily.

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Temporary Administrator • Manchester City Centre, England