Telephony & Patient Care Coordinator

Surrey Heath Community Providers Ltd; Camberley; On-site; GBP 40,000 - 60,000; Full time

Job summary

A community healthcare provider in Camberley is looking for passionate Patient Services Coordinators. This role involves supporting GP practices by managing patient communications through calls and digital systems, while providing essential navigation across health services. Effective communication, organization, and a customer service background are crucial. Training includes working directly at local GP practices. This position demands flexibility and a strong team-oriented approach to care delivery, offering a rewarding experience in healthcare.

Qualifications

• Customer-facing service experience preferred.
• Experience coordinating with multiple stakeholders.
• Creative and flexible approach in relationships.
• Reflective and willing to share best practices.

Responsibilities

• Support local GP practices and manage patient contact.
• Use triage skills to direct patients to appropriate support.
• Work in a central Patient Support Centre as part of a team.

Skills

Excellent verbal and written communication skills

Good computer literacy

Ability to work independently

Ability to build professional relationships

Demonstrable planning and organisational skills

High level of health literacy

Education

4 GCSEs (C or above) or equivalent

Tools

Patient clinical system (e.g., EMIS)

Job description

A community healthcare provider in Camberley is looking for passionate Patient Services Coordinators. This role involves supporting GP practices by managing patient communications through calls and digital systems, while providing essential navigation across health services. Effective communication, organization, and a customer service background are crucial. Training includes working directly at local GP practices. This position demands flexibility and a strong team-oriented approach to care delivery, offering a rewarding experience in healthcare.