Telephone Support Technician

Michael Page (UK); Bristol; On-site; GBP 28,000; Full time

Job summary

A recruitment agency is looking for a Telephone Support Technician in Bradley Stoke, Bristol. The successful candidate will respond to technical support calls, diagnose challenges, and ensure customer satisfaction. Essential skills include strong technical aptitude and excellent communication. This permanent role offers a competitive salary of £28,000 per annum and a supportive work environment. Comprehensive training is provided to enhance technical skills and opportunities for career growth are available.

Benefits

Competitive salary

Performance-based bonus structure

Comprehensive training

Supportive work environment

Qualifications

• Proven experience in a customer support or technical support role.
• Familiarity with industrial or manufacturing products is advantageous.
• Willingness to learn and adapt to new technologies and processes.

Responsibilities

• Respond to incoming technical support calls professionally.
• Diagnose and resolve technical issues over the phone.
• Document and track customer interactions accurately.
• Provide guidance on product usage and maintenance.
• Collaborate with other departments on complex issues.
• Contribute to continuous improvement initiatives.

Skills

Strong technical aptitude and troubleshooting skills

Excellent communication skills

Problem-solving abilities

Ability to work effectively under pressure

Job description

• Brand New Role with Excellent Benefits
• Free Parking On Site & Full Training Provided

About Our Client

This role is with a medium-sized organisation operating within the industrial and manufacturing sector. The company is committed to providing high-quality products and services while maintaining a professional and supportive work environment.

Job Description

• Respond to incoming technical support calls in a professional manner.
• Diagnose and resolve technical issues over the phone to ensure customer satisfaction.
• Document and track customer interactions and resolutions accurately.
• Provide guidance and advice on product usage and maintenance.
• Collaborate with other departments to escalate and resolve complex issues.
• Maintain up-to-date knowledge of company products and services.
• Adhere to company policies and customer service standards.
• Contribute to continuous improvement initiatives within the support team.

The Successful Applicant

A successful Telephone Support Technician should have:

• Strong technical aptitude and troubleshooting skills.
• Proven experience in a customer support or technical support role.
• Excellent communication skills, both verbal and written.
• A keen eye for detail and problem-solving abilities.
• Ability to work effectively under pressure and manage multiple tasks.
• Familiarity with industrial or manufacturing products is advantageous.
• Willingness to learn and adapt to new technologies and processes.

What's on Offer

• Competitive salary of £28,000 per annum.
• Performance-based bonus structure.
• Permanent role offering stability and career growth opportunities.
• Supportive and professional work environment in Bradley Stoke, Bristol.
• Comprehensive training to enhance your technical skills.

If you are ready to take on the exciting challenge of a Telephone Support Technician in Bradley Stoke, Bristol, within the industrial and manufacturing sector, we encourage you to apply today!