Telephone Researcher

Adecco; Wirksworth CP; On-site; GBP 40,000 - 60,000; Part time

Job summary

A public service organization seeks a Telephone Researcher to conduct structured interviews and gather feedback to improve services. Candidates need strong communication and listening skills, along with typing and Excel proficiency. The role involves working evenings, 12 hours per week, at the Leicestershire Police HQ. A friendly attitude and the ability to follow guidelines are essential.

Qualifications

• Must have lived continuously in the UK for the past 3 years.
• Experience in phone or face-to-face communication required.

Responsibilities

• Conduct friendly, structured telephone interviews with members of the public.
• Help the police understand community needs by gathering important data.

Skills

Advanced typing skills

Good Excel skills

Experience speaking with the public

Strong listening skills

Ability to follow scripts and work towards KPIs

Job description

Overview

Join Leicestershire Police as a Telephone Researcher - Flexible Evening Hours!

Are you a great communicator who loves making a difference? Adecco is recruiting Telephone Researchers to help Leicestershire Police gather valuable public feedback that drives real service improvements.

Key Details

• Working 12 hours per week
• Shift times: 6pm to 9pm, Monday to Thursday
• Based at Leicestershire Police Force HQ, Enderby
• Hourly Rate: £12.55 per hour

What You'll Do

• Conduct friendly, structured telephone interviews with members of the public.
• Listen carefully, ask probing questions, and record accurate responses.
• Be empathetic, professional, and courteous on every call.
• Help the police understand community needs by gathering important data.

What We're Looking For

• Advanced typing skills.
• Good Excel skills.
• Experience speaking with the public on the phone or face-to-face.
• Ability to follow scripts and work towards KPIs.
• Strong listening skills and a compassionate approach.
• Quick to learn new software and follow guidelines.
• Must have lived continuously in the UK for the past 3 years (Police requirement).

How to Apply

Ready to apply? If you've got the skills and a friendly, professional attitude, apply now! If shortlisted, an Adecco Consultant will be in touch to guide you through the next steps.

Please note: All job offers are subject to Police Vetting procedures.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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