Telecomms Technical Support

Premier Placement Services; Crewe; On-site; GBP 25,000 - 35,000; Full time

Job summary

A telecommunications service provider in Crewe is seeking 1st and 2nd Line Support experts to join their team. In this desk-based role, you will provide technical assistance, analyse systems, and diagnose issues. Previous experience in telecomms or IT support, along with excellent customer service and communication skills, is essential as this position involves significant customer interaction. This is a permanent role offering a dynamic work environment.

Qualifications

• Must have previous telecomms or IT technical support experience.
• Strong customer service and communication skills are essential.

Responsibilities

• Provide technical assistance to customers.
• Analyse systems and assist in building new systems.
• Diagnose and rectify network issues.

Skills

Customer service skills

Communication skills

Technical support experience

Job description

Our client is a thriving and growing provider of specialist services in the Telecommunications sector.

Due to increased demand they are seeking 1st and 2nd Line Support experts to join their team, providing technical assistance to their customers.

This is a desk based role, analysing systems, assisting with the build of new systems, rectifying problems, providing additional equipment or updates and diagnosing network issues.

Together with previous telecomms or IT technical support experience, good customer service and communication skills are essential as this role includes a substantial amount of customer interaction.

Premier Placement Services are acting as an employment agency for this permanent role