Technology Service Desk Administrator

Sanctuary Group; Worcester; Hybrid; GBP 25,000; Full time

Job summary

A leading housing and care provider in Worcester seeks a Technology Service Desk Administrator to handle user queries and support team functions. The ideal candidate will have strong customer service skills and knowledge of Microsoft Office. This temporary role offers a mix of home and office working with comprehensive employee benefits including annual leave and a pension scheme.

Benefits

25 days annual leave plus public holidays

Pension scheme with matching employer contributions

Life Assurance

Employee Advice Service

Cycle to Work scheme

Voluntary health plans

Wellbeing support

Online rewards and wellbeing platform

Employee Networks for inclusion

Qualifications

• Experience handling customer queries via phone and chat.
• Strong organizational skills to manage tickets and updates.
• Ability to work under deadlines and prioritize workloads.

Responsibilities

• Serve as the first contact for end users handling queries.
• Onboard new employees ensuring account setup.
• Support Team Leaders with admin tasks.

Skills

Good working knowledge of Microsoft Office

Background in Customer Service preferred

Experience in an administrative role

Ability to extract and interrogate data

Adaptable to varying tasks

Job description

Overview

Title: Technology Service Desk Administrator

Location: Worcester, Worcestershire, GB, WR1 3ZQ

Department: Technology

Operation: Sanctuary Group

Closing Date: 09/10/2025

Salary: £24,832 / year

Requisition: 226182

Sanctuary is one of the UK’s leading providers of housing, care and community services. With around 13,000 employees, we maintain a culture where diversity is valued and talent is nurtured and rewarded.

Role: Technology Service Desk Administrator

Work Pattern: Worcester based with a balance of home and office working

Contract: Temporary position for up to 6 months

Hours: 35 hours per week

Responsibilities

• Be the first point of contact for end users, handling straightforward queries via phone and chat (e.g., password resets, permissions chases, data increases).
• Onboard new starters and ensure accounts are enabled on start date with multi-factor authentication setup.
• Update tickets in the call logging system and log support tickets with third parties, chasing for updates and timescales.
• Support Team Leaders with admin tasks such as chasing open tickets, generating reports and updating rotas.

Skills and Experience

• Good working knowledge of Microsoft Office.
• Background in Customer Service preferred, with phone experience.
• Experience in an administrative role and implementing processes.
• Ability to extract and interrogate data from computer systems.
• Adaptable to varying tasks; able to work to deadlines and prioritise workloads for self and others.

Why work for us?

We provide homes and care for more than 250,000 people in England and Scotland. Our customers are at the heart of all we do. With around 14,000 colleagues, we foster a diverse and inclusive culture, and nurture and reward talent.

We offer an attractive employment package that supports wellbeing and provides flexible benefits, including:

• 25 days annual leave plus public holidays (pro rata)
• A pension scheme with matching employer contributions
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans
• Wellbeing support and tools
• Online rewards and wellbeing platform
• Employee Networks for inclusion
• Role salary is £24,832 per annum (pro rata)

If you have questions or need adjustments, contact our Talent Team at [e-mail]

We reserve the right to close or extend the closing dates depending on application numbers; early applications are encouraged.

Inclusion: Sanctuary is committed to a diverse, inclusive organisation. We support disability confidence and will make adjustments throughout the application process.

Building Equality and Diversity

Sanctuary Group encourages applications from diverse backgrounds to support an inclusive environment for employees and customers. Sanctuary Group is a trading name of Sanctuary Housing Association, an exempt charity.

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