Technical Training Specialist

Marsh McLennan; Greater London; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A global consulting firm seeks a Technical Training Specialist to enhance technical training within its Sales Enablement Team. This role requires working in a hybrid environment, emphasizing structured training programs, compliance, and collaboration across teams. Ideal candidates will have a graduation degree, experience in learning and development, and strong communication skills. The company offers a vibrant culture and opportunities for professional growth.

Benefits

Professional development opportunities

Vibrant and inclusive culture

Range of career benefits

Qualifications

• Experience in a Learning & Development role designing and delivering training.
• Proficiency in instructional design solutions and frameworks.
• Strong verbal and written communication skills.
• Ability to work in a dynamic environment managing multiple priorities.

Responsibilities

• Lead technical training needs identification and development.
• Create targeted learning initiatives to address future skills gaps.
• Design and implement technical learning frameworks as per business needs.
• Utilize data to measure learning program effectiveness.

Skills

Leadership

Strategic Thinking

Innovative Mindset

Change Management

Customer Service

Troubleshooting

Technical Support

Education

Graduation / post-graduation in any stream

Tools

SQL

Active Directory

VMware

Java

Windows

SharePoint

Job description

We are seeking a talented Technical Training Specialist (Employee Benefits) to join our Sales Enablement Team at Mercer Marsh Benefits (MMB). This role will be based in our London office ideally although we will consider candidates in any of our UK locations. This is a hybrid role that has a requirement of working at least three days a week in the office.

We are looking to introduce and maintain a consistent approach to technical and Industry regulated compliance training to ensure that MMB UK provide structured and robust technical training sessions and programs to all colleagues to enable them to effectively undertake their roles to deliver high quality service delivery and advice to our clients in line with regulatory and compliance requirements and to develop their skills in line with career progression opportunities.

You work closely with global Centres of Excellence as well as MMB UK operations compliance and Markets teams to leverage learning tools practices technology and systems to ensure delivery of a high-quality structured training program with appropriate KPI reporting and metrics to monitor achievement of required levels of expertise and achievement to enable additional training needs and demonstrate achievement of compliance and regulatory requirements.

The identification of training requirements will be led by the MMB UK segment leadership teams as well as including appropriate input from all members of the MMB UK Executive Team.

We Will Count on You To

• Lead the Technical Training need identification with respective business stakeholders and the development and communication of a clear structure for technical learning and development that aligns with the organizations strategic objectives.
• Understand current and future skills requirements and create targeted learning initiatives to address gaps and prepare employees for upcoming challenges.
• Design & implement technical learning framework calendar and library as per the business needs and organizational competencies leveraging technology and best practices in adult learning.
• Foster a culture of continuous technical learning and professional development across all client facing levels of the organization.
• Collaborate with cross-functional teams and SMEs to ensure learning initiatives are relevant engaging and integrated into the organizational culture and leveraging best practice.
• Utilize data and analytics to measure the effectiveness of learning programs and make informed decisions for future improvements.

What You Need to Have

• Graduation / post-graduation in any stream.
• Experience in a Learning & Development role designing and delivering training both face to face and remotely.
• Experience in instructional design learning solutions and frameworks and staying abreast of industry trends emerging technologies and best practices in learning and development to ensure the organization remains competitive.
• Strong verbal and written communication and analytical skills.
• Ability to work as part of a team and build strong working relationships with peers.
• Ability to multitask manage multiple priorities and work in a rapidly changing and dynamic environment ensuring standards and deadlines are met and keeping others informed and up to date.

What Makes You Stand Out

• Leadership: Ability to guide motivate empower and support the team towards achieving business goals. This includes fostering collaboration building trust and creating an inclusive environment where colleagues feel valued and empowered to contribute their best.
• Strategic Thinking: The ability to develop and articulate a long-term vision for technical learning that aligns with organizational goals and anticipates future needs.
• Innovative Mindset: Proficiency in identifying and implementing cutting‑edge learning technologies and methodologies to enhance employee engagement and learning outcomes.
• Change Management: Skills in leading and managing change initiatives fostering a culture of adaptability and resilience among employees.

Why join our team

We help you be your best through professional development opportunities interesting work and supportive leaders.

We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues clients and communities.

Our scale enables us to provide a range of career opportunities as well as benefits and rewards to enhance your well‑being.

Key Skills

• Dhcp
• SQL
• Active Directory
• VOIP
• VMware
• Customer Service
• Windows
• Troubleshooting
• Java
• VPN
• SharePoint
• Hardware
• DNS
• Technical Support
• Software Applications

Marsh McLennan is committed to embracing a diverse inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background civil partnership status disability ethnic origin family duties gender orientation or expression gender reassignment marital status nationality parental status personal or social status political affiliation race religion and beliefs sex / gender sexual orientation or expression skin color or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments please contact us at

Employment Type: Full-Time

Experience: years

Vacancy: 1

Required Experience: IC