Technical Support Specialist - Production Machinery

Cast UK; Redditch; Hybrid; GBP 45,000 - 50,000; Full time

Job summary

An international manufacturing company based in Redditch is looking for a Technical Support Specialist for Production Machinery. The role involves troubleshooting technical issues and providing remote support. Ideal candidates will have a strong Mechanical Engineering background and previous experience in technical support. This position offers hybrid working with fantastic company benefits including private health insurance, and opportunities for career growth and professional development.

Benefits

Private health insurance

Career growth opportunities

Professional development

Qualifications

• Strong background/qualifications in Mechanical Engineering.
• Previous experience in a technical support role, preferable as a Field Service Engineer.
• High attention to detail with strong problem-solving and fault diagnosis skills.

Responsibilities

• Troubleshoot and solve problems following faults or breakdowns.
• Provide technical guidance to Field Service Engineers.
• Coach and mentor team members to improve technical knowledge.
• Support planning of major projects and provide remote technical input.
• Analyze and report on parts and machine performance.

Skills

Mechanical Engineering

Problem-solving

Technical Support

Communication Skills

Education

Mechanical Engineering Qualifications

Job description

Technical Support Specialist - Production Machinery

£45,000 - £50,000 Excellent Benefits

Redditch (Hybrid - 2 days per week WFH)

Are you a Mechanical Engineer with experience of technical support and fault diagnosis for Production Machinery?

This is a great opportunity to join a close knit team working for an international manufacturing business with an impressive customer portfolio.

You will be based in the company's Redditch office and will liaise with both external customers and internal Field Service Engineers to provide remote technical support for issues and breakdowns on a range of Production Machinery.

Key Responsibilities :

• Troubleshooting and problem solving following a fault or machine break-down at customer site, ensuring equipment is restored to full operational efficiency as quickly as possible
• Become a subject matter expert across the company's product line, providing technical guidance and hands‑on support to Field Service Engineers when they are faced with more complex issues
• Coach and mentor Field Service Engineers and Apprentices in order to improve technical knowledge within the team
• Support with the planning of major projects, upgrades, and installations and provide remote technical input during installations, as required
• Provide technical analysis / reports on parts and machine performance to internal departments within the business

Ideal skills and experience :

• Strong background / qualifications in Mechanical Engineering
• Experience working with production machinery, packaging or pharmaceutical industry experience would be a particular advantage but not essential
• Previous experience in a technical support role, either as a Field Service Engineer or similar remote support role
• High attention to detail with strong problem-solving, troubleshooting and fault diagnosis skills
• Excellent communication and customer service, with the ability to provide clear instructions and technical support remotely / over the phone

Why should I apply?

• Chance to work for a fantastic, international business with a global footprint
• Great opportunities for career growth, training and professional development
• Fantastic company benefits including private health insurance