Technical Support Manager

Perfect Placement UK Ltd; Walsall; On-site; GBP 43,000; Full time

Job summary

A leading automotive recruitment agency seeks an Automotive Technical Support Manager in Walsall. The role involves providing real-time technical support and diagnostic guidance to colleagues and customers. Ideal candidates have a strong background in vehicle diagnostics and a NVQ Level 3 in Motor Vehicle Engineering. This position offers a salary of £43,000 plus an annual performance bonus and excellent work-life balance with a 4 on, 4 off shift pattern.

Benefits

Annual company performance bonus

Pension scheme with employer contribution

Free premium breakdown cover

Life Assurance

Wellbeing support

Discounts on shopping and holidays

Qualifications

• Essential: NVQ Level 3 in Motor Vehicle Engineering.
• Desired: Master Technician qualification or equivalent experience.
• Experience with EV systems and high-voltage qualifications preferred.

Responsibilities

• Provide real-time technical support to frontline colleagues.
• Deliver expert mechanical solutions via phone and digital platforms.
• Support mechanics with live technical advice.

Skills

Diagnostics

Fault finding

Technical communication

Problem-solving

Proactive mindset

Education

NVQ Level 3 in Motor Vehicle Engineering

Master Technician qualification or equivalent

Tools

OEM diagnostic tools

Job description

Overview

Automotive Technical Support Manager

Location: Walsall (Office-based)

Salary: £43,000 + Annual Performance Bonus

Shifts: 4 on, 4 off (between 7am–9pm, with some flexibility)

What You’ll Be Doing as a Technical Support Manager

As an Automotive Technical Advisor, you’ll provide real-time technical support and diagnostic guidance to frontline colleagues and customers. You’ll be the expert behind the scenes—helping ensure swift, effective resolution to vehicle breakdowns.

Responsibilities

• Delivering expert mechanical solutions via phone and digital platforms
• Using diagnostic expertise to influence roadside deployment decisions
• Supporting mechanics and patrols with live technical advice
• Reducing unnecessary callouts through remote issue resolution
• Adding your knowledge to an evolving technical database
• Occasionally supporting teams at roadside or other office locations

Qualifications

• NVQ Level 3 in Motor Vehicle Engineering (essential)
• Master Technician qualification or equivalent experience (desired)
• Experience with EV systems and high-voltage qualifications (desired)
• Strong skills in diagnostics, fault finding, and modern vehicle systems
• Familiarity with OEM diagnostic tools and technical resources
• Clear communicator with a methodical, problem-solving approach
• Proactive and tech-savvy mindset

Why Join Our Client as a Technical Support Manager?

• £43,000 salary + annual company performance bonus
• OTE £55,00+
• Pension scheme with up to 6.5% employer contribution
• 4 on, 4 off shift pattern—offering excellent work-life balance
• Life Assurance: 2x salary (4x if in pension scheme)
• Free premium breakdown cover from day one
• Car salary sacrifice scheme (including EVs)
• Wellbeing support for you and your household
• Access to exclusive discounts on shopping, holidays, tech, and more

If you’re a vehicle expert who thrives on solving problems, supporting others, and using your mechanical know-how in a more strategic, tech-focused role—apply now or if you would like to find out about other Motor Trade Jobs in the West Midlands, please contact Archie Lawson at Perfect Placement now!

At Perfect Placement, we’re not just any recruitment agency - we’re passionate about connecting job seekers with their dream careers in the exciting world of the motor trade, contact us today for your next Motor Trade Job