Technical Support Manager

White Label Recruitment Ltd; Bradford; On-site; GBP 40,000 - 60,000; Full time

Job summary

An engineering and manufacturing company in Bradford seeks a Technical Support Manager to lead innovative solutions and manage a team. The role demands over 10 years of experience in technical support, a degree in Mechanical Engineering, and proficiency in Solidworks. The company offers competitive benefits including 35 days holiday and a car allowance. Ideal for those looking to impact a growing business.

Benefits

35 days holiday

Car allowance

Pension

Bonus

Life assurance

Qualifications

• 10 years+ experience in technical support, engineering, or R&D.
• 1+ years managing a team.
• Experience developing technical solutions.

Responsibilities

• Deliver technically innovative solutions.
• Write technical specifications and reports.
• Ensure compliance with connection standards.
• Liaise with customers to maintain relationships.
• Provide high quality and fast responses to customers.

Skills

Technical support strategies

3D connection details using Solidworks

Team management

Customer relationship management

Education

BEng/BSc in Mechanical Engineering or equivalent

Job description

White Label is exclusively representing an engineering and manufacturing company in Bradford that require a passionate Technical Support Manager to join their team.

As the Technical Support Manager, you will be responsible for leading and initiating proficient and practical solutions to customer requirements to enhance brand value and increase sales and profitability fulfilling the growth strategy of the company. Pro-actively leading and managing a team of Technical Support Engineers.

My client is offering an attractive salary along with excellent benefits:

Benefits

• 35 days holiday (including bank holidays)
• Car allowance
• Pension
• Bonus
• 36.25 hours per week
• Life assurance and more

Responsibilities

• Deliver technically innovative solutions, designed to enhance brand value and increase sales and profitability.
• Writing technical specification and reports for internal and external use.
• Ensuring the connection details meet customer requirements.
• Ensure all connection details are compliant with the required standards and approvals required for local geographical areas.
• Carry out structural calculations to ensure the connection detail meets the requirement of the application.
• Liaise with customers and external sales personnel to ensure external relationships are maintained and developed.
• Provide innovative solutions that will allow the business to continually develop.
• Provide high quality and fast response to customers (internal and external). Meeting and exceeding their expectations.
• Enhance brand value and increase sales, profitability, and market share across all markets.
• Ensure team works to optimum level at all times

Experience Required

• BEng/BSc in either Mechanical Engineering, Civil Engineering, Structural Engineering or equivalent through experience.
• Ideally, you'll have 10 years+ experience in technical support, engineering, or research and development departments.
• Minimum 1 years' experience managing a team.
• Experience of implementing technical support strategies.
• Ability to produce 3D connection details and engineering drawings using Solidworks 3D.
• Experience developing technical solutions to customer requirements.

This position is ideal for someone looking to make a real impact in a niche, engineering-led business with strong heritage and growth ambition.