Technical Support Engineer - Newcastle

Nextech Group Ltd; North East; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading IT services provider in Newcastle is seeking an IT Engineer to deliver exceptional technical support to clients. This role involves ensuring IT systems operate smoothly, managing Active Directory, and providing assistance with various Microsoft technologies. Ideal candidates will have experience in both 1st and 2nd line support and a solid understanding of networking. This position offers a competitive salary and opportunities for professional growth.

Benefits

Competitive salary

Professional development opportunities

Collaborative work environment

Team-building activities

Qualifications

• Minimum of 2 years experience in a technical helpdesk environment.
• Experience with firewalls like Fortigate or Cisco.
• Strong knowledge of virtualisation technologies.

Responsibilities

• Provide technical support to clients to ensure IT systems run smoothly.
• Manage Active Directory and GPO.
• Assist with firewall implementations.

Skills

MSP experience

Excellent communication skills

Active Directory administration

Exchange & Intune administration

Microsoft technologies

Networking knowledge

1st line support experience

2nd line support experience

Firewall implementations

Backup solutions knowledge

Virtualisation knowledge

O365 suite knowledge

Job description

Overview

Job Title: IT Engineer
Location: Newcastle
Salary: Up to 30,000

Responsibilities

We are looking for a dynamic and customer-focused Technical Support Engineer to join our team in Newcastle. As a Technical Support Engineer, you will play a crucial role in providing top-notch technical support to our clients, ensuring their IT systems are running smoothly and efficiently.

Qualifications

• MSP experience or a customer centric environment providing support.
• Excellent verbal and written communication skills
• Active Directory and GPO administration
• Exchange & Intune administration
• Excellent experience with Microsoft technologies
• Good general knowledge of networking and technologies: TCP/IP stack, concept of VLANs and firewalls, wireless configurations
• 2 years+ of 1st line technical helpdesk environment
• 2 years + of a 2nd line technical support environment
• Firewall Implementations - Fortigate/Cisco/Sonicwall/Watchguard
• Backup Solutions - Azure/Veeam
• Virtualisation - Hyper-V, VMware, AVD, RDS
• In-depth Knowledge of O365 suite & MFA
• Able to answer general Networking questions

What We Offer

• Competitive salary and benefits package.
• Opportunities for professional development and career progression.
• A supportive and collaborative work environment.
• Regular team-building activities and social events.
• The chance to work with a diverse range of clients and cutting-edge technologies.

How to Apply

If you are passionate about IT and providing excellent customer service, we would love to hear from you. Please send your CV to the email address: (url removed)