Technical Support Engineer - Newcastle

Nextech Group Ltd; England; On-site; GBP 25,000 - 30,000; Full time

Job summary

A technology solutions company in Newcastle is seeking an IT Engineer to provide exceptional technical support to clients. The ideal candidate should have MSP experience, strong communication skills, and technical expertise in various IT areas, including Active Directory, networking, and Microsoft technologies. A competitive salary and opportunities for career growth are offered.

Benefits

Competitive salary and benefits package

Opportunities for professional development

Supportive work environment

Regular team-building activities

Qualifications

• 2+ years in a 1st line technical helpdesk environment.
• 2+ years in a 2nd line technical support environment.
• In-depth knowledge of Microsoft technologies and O365 suite.

Responsibilities

• Provide top-notch technical support to clients.
• Ensure IT systems run smoothly and efficiently.

Skills

MSP experience

Excellent verbal and written communication skills

Active Directory and GPO administration

Exchange & Intune administration

Experience with Microsoft technologies

General knowledge of networking

2+ years in a 1st line support role

2+ years in a 2nd line support role

Firewall Implementations

Backup Solutions

Virtualisation technologies

Knowledge of O365 suite

Job description

Overview

Job Title: IT Engineer

Location: Newcastle

Salary: Up to 30,000

Job Description

We are looking for a dynamic and customer-focused Technical Support Engineer to join our team in Newcastle. As a Technical Support Engineer, you will play a crucial role in providing top-notch technical support to our clients, ensuring their IT systems are running smoothly and efficiently.

Skill requirements

• MSP experience or a customer centric environment providing support.
• Excellent verbal and written communication skills
• Active Directory and GPO administration
• Exchange & Intune administration
• Excellent experience with Microsoft technologies
• Good general knowledge of networking and technologies: TCP/IP stack, concept of VLANs and firewalls, wireless configurations
• 2 years+ of 1st line technical helpdesk environment
• 2 years + of a 2nd line technical support environment
• Firewall Implementations - Fortigate/Cisco/Sonicwall/Watchguard
• Backup Solutions - Azure/Veeam
• Virtualisation - Hyper-V, VMware, AVD, RDS
• In-depth Knowledge of O365 suite & MFA
• Able to answer general Networking questions.

What We Offer

• Competitive salary and benefits package.
• Opportunities for professional development and career progression.
• A supportive and collaborative work environment.
• Regular team-building activities and social events.
• The chance to work with a diverse range of clients and cutting-edge technologies.

How to Apply

If you are passionate about IT and providing excellent customer service, we would love to hear from you. Please send your CV the email address : (url removed)