Technical Support Engineer EMEA

YugabyteDB; United Kingdom; Remote; GBP 60,000 - 80,000; Full time

Job summary

A leading database technology firm is seeking a Remote Technical Support Engineer to join their Customer Success team. Ideal candidates will have a strong technical foundation in databases or cloud platforms, excellent problem-solving skills, and the ability to communicate effectively with diverse audiences. This role offers a flexible remote work environment, competitive compensation, and the opportunity to work with innovative database solutions.

Benefits

Flexible remote work environment

Competitive compensation

Collaborative team culture

Qualifications

• Experience in technical support, customer success, or DevOps/SRE role preferred.
• Familiarity with open-source software and community-driven projects is a plus.
• Knowledge of relational databases beneficial.

Responsibilities

• Provide timely and technically sound assistance to customers using YugabyteDB.
• Troubleshoot and resolve technical issues related to distributed databases.
• Collaborate with Engineering and Product teams to address customer needs.
• Contribute to knowledge base articles for customer self-service.

Skills

Strong technical foundation in databases

Problem-solving skills

Strong communication skills

Customer-first mindset

Education

Relevant qualification in technology or related field

Tools

AWS

GCP

Azure

PostgreSQL

Job description

Overview

At Yugabyte, we are on a mission to become the default transactional database for enterprises building cloud-native applications. YugabyteDB is our PostgreSQL-compatible distributed database for cloud-native apps. Resilient, scalable, and flexible, it runs on any cloud and enables developers to become instantly productive using well-known APIs. We are looking for talented and driven people to join us on our ambitious mission and help us build a lasting and impactful company. The transactional database market is estimated to grow to $64B by 2025. YugabyteDB is cloud-native by design, has on-demand horizontal scalability, and supports geographical distribution of data using built-in replication. This means that we are well-positioned to meet market demand for geo-distributed, high-scale, high-performance workloads.

Join the Database Revolution at Yugabyte. Modern applications need a cloud-native database that eliminates tradeoffs and silos. YugabyteDB retains the power and familiarity of PostgreSQL by pairing its trusted API with a precision-engineered, distributed, cloud-native architecture. Even better, it’s 100% open source. Many of the world\'s leading enterprises are migrating from legacy RDBMSs (like Oracle, SQL Server, and DB2) to YugabyteDB, to meet their mission-critical app demands.

Job Title: Technical Support Engineer
Location: Remote, (UK time zone)
Compensation: Competitive, flexible, depending on skills and experience.

About YugabyteYugabyte is the company behind YugabyteDB, the open-source, high-performance, distributed SQL database for powering global, internet-scale applications. We are passionate about delivering exceptional customer experiences while advancing the boundaries of database technology.

Role Overview

We are seeking a Technical Support Engineer to join our growing Customer Success organization. While prior support experience is valuable, it is not a strict requirement — we’re looking for individuals with strong technical aptitude, problem-solving skills, and the right mindset to learn and thrive in a customer-focused support culture. Graduates from a relevant qualification with enthusiasm to progress in a technical support environment will also be considered.

The ideal candidate will work collaboratively with customers to troubleshoot issues, guide them through technical challenges, and ensure they get the most out of YugabyteDB. You’ll work remotely from anywhere in the U.K., but will align your workday with UK business hours.

Key Responsibilities

• Provide timely, empathetic, and technically sound assistance to customers using YugabyteDB.
• Troubleshoot and resolve technical issues involving distributed databases, cloud infrastructure, APIs, and application integrations.
• Collaborate closely with Engineering, Product, and Documentation teams to ensure customer needs are addressed effectively.
• Maintain detailed case documentation and follow established support processes.
• Contribute to knowledge base articles and support tools to enhance self-service capabilities for customers.
• Continuously learn new technologies and expand your understanding of Yugabyte’s ecosystem.
• Participate in a global on-call rotation, providing after-hours and weekend support when assigned.

What We’re Looking For

• Strong technical foundation in at least one of the following: databases, distributed systems, cloud platforms (AWS, GCP, Azure), Linux/Unix administration, or programming/scripting (Python, Bash, Java, etc.).
• Excellent problem-solving and analytical skills, with the ability to learn new systems quickly.
• Strong communication skills — both written and verbal — to interact effectively with technical and non-technical audiences.
• Proactive, customer-first mindset, with patience and persistence when resolving issues.
• Ability to work independently in a fully remote environment while collaborating across global teams.
• Willingness to work UK business hours.

Nice to Have (but not required)

• Experience in a technical support, customer success, or DevOps/SRE role.
• Familiarity with open-source software and community-driven projects.
• Knowledge of PostgreSQL or other relational databases.

Why Join Us?

• Work on cutting-edge database technology used by top enterprises worldwide.
• Collaborative, growth-oriented team culture that values learning and innovation.
• Flexible remote work environment with strong work-life balance.
• Competitive compensation and benefits.

Pay Range: Competitive, flexible, depending on skills and experience.

Equal Employment Opportunity Statement: As an equal opportunity employer, Yugabyte is committed to a diverse workforce. Employment decisions regarding recruitment and selection will be made without discrimination based on race, color, religion, national origin, gender, age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity and expression, veteran status, or other non-job related characteristics or other prohibited grounds specified in applicable federal, state and local laws.