Technical Support Engineer

Yorkshire Water; Hull and East Yorkshire, Cottingham; On-site; GBP 42,000 - 54,000; Full time

Job summary

A water utility company in the Hull area is seeking a Technical Support Engineer to ensure the efficient operation of water treatment processes. Candidates should have strong technical skills and the ability to manage complex incidents. The role offers a competitive salary and various benefits including a company car and flexible working options.

Benefits

Competitive salary

Company car benefit

Annual performance bonus

Attractive pension scheme

25 days annual leave

Wellness day

Flexible benefits package

Gym discounts

Qualifications

• Essential knowledge of water treatment processes and engineering principles.
• Experience managing incidents and safety compliance.

Responsibilities

• Ensure health and safety compliance on site.
• Provide technical guidance and support to team members.
• Manage operational activities and incident responses.

Skills

Technical understanding of water treatment plants and processes

Analytical and fault diagnosis skills

Attention to detail

Experience in technical support

Understanding of health and safety policies

Knowledge of asset management

Problem resolution skills

Proactive environmental risk management

Proficient in Microsoft 365

Experience with EDMS, SAP Production

Tools

Microsoft 365

SAP Production

SCADA

Job description

Overview

We have an exciting opportunity for a Technical Support Engineer to join the Product & Process team at Yorkshire Water and help provide the best service to our customers.

Location: The role will be based at Cottingham Treatment works, covering multiple WTW’s and other operational assets in the Hull and Driffield geographical area.

Work type: 37 hours per week, Monday - Friday. You will be required to take part in a Standby Rota.

What we do

Yorkshire Water serves over 5.4 million people in the region and many more visitors each year. We ensure access to clean and safe drinking water, and that wastewater is collected and treated. We look after communities, protect the environment, and plan for Yorkshire’s water now and in the future. We provide essential water and wastewater services to every corner of the region and contribute to the health, wellbeing, and prosperity of Yorkshire.

New environmental legislation, investment, and changing customer expectations make this an exciting time to discover opportunities within the water industry. The Product & Process function is a key part of meeting evolving customer and regulator expectations.

As a Technical Support Engineer you will help the Product and Process Team meet targets and performance measures, supporting world-class asset and operational excellence across all area assets.

Where you fit in

As our Technical Support Engineer, you will:

• Ensure adherence to health and safety policies, conduct safety audits, and submit H&S capital requests.
• Plan, organize, and manage operational activities on sites for both reactive and proactive workloads.
• Provide technical support and guidance to Process Engineers, Resource Engineers, and others.
• Resolve high priority, complex and emergency problems and drive performance to achieve Balanced Scorecard and financial targets.
• Manage incidents and environmental risks across the Production area.
• Act as a liaison between operations and key internal departments.
• Assist with regulatory and external audits, ensuring compliance at all sites.
• Verify and investigate asset performance shortfalls using RCA approaches.
• Support capital scheme delivery and manage small capital and revenue schemes.
• Collaborate with the central team to ensure optimal asset maintenance.
• Support RCA investigations and action plan management.
• Support other production areas where needed.

What skills & qualifications you will need

• Technical understanding of water treatment plants and processes.
• Analytical and fault diagnosis skills for water treatment processes.
• Rigorous attention to detail to ensure right-first-time performance.
• Experience in technical support and operational management.
• Strong understanding of health and safety policies and risk assessment procedures.
• Knowledge of asset management, capital scheme delivery, and performance monitoring.
• Ability to resolve high-priority and complex problems, with experience of incident management and asset failure recovery.
• Proactive approach to environmental risk management and regulatory compliance.
• Proficient use of IT, including Microsoft 365. Ideally experience with EDMS, KAM, A12, AIB Schematics, SAP Production, Safeguard, SCADA and RTS.
• Developing and maintaining effective internal and external relationships.

Benefits

• Competitive salary (£42,840 - £53,550, depending on experience).
• Company car benefit.
• Annual incentive related bonus (up to £1,000 for the performance year).
• Attractive pension scheme (up to 12% employer contribution).
• Development opportunities in line with the Technical Support Engineer progression plan.
• 25 days annual leave plus bank holidays, plus an extra wellness day.
• Life assurance cover of 4 times pensionable salary.
• Flexible benefits package including health cash plan, critical illness insurance, dental insurance, life assurance flex, and partner cover.
• Retail savings scheme.
• Online GP service, cycle-to-work scheme, gym discounts, and more.

We operate 24/7 and support flexible working patterns and job share options where possible to help you balance work and home life.

Interviews - W/C 20th October 2025.

If successful, pre-employment checks will include a Basic Disclosure Check via a third-party, with possible security vetting depending on the role. All roles may require a medical questionnaire and additional medicals where required. We are committed to accessible recruitment and can adjust the process as needed. Please mention any accessibility needs in your application.

Note: Kelda Group reserve the right to close this position before the published closing date if needed. We recommend applying promptly.