Technical Support Assistant

Northern Care Alliance NHS Foundation Trust; Salford; On-site; GBP 25,000 - 35,000; Full time

Job summary

A large NHS trust in Salford is seeking an individual to assist in managing medical equipment inventory and running a customer help desk. The role includes advising on equipment usage, managing data, supporting contract renewals, and conducting audits. Applicants must hold a full UK Driving Licence and possess strong communication and analytical skills. Join a dedicated team committed to high standards of care and access to competitive benefits, including flexible working opportunities and personal downtime.

Benefits

Competitive benefits package

Flexible working opportunities

Protected hours for health and wellbeing activities

Qualifications

• Required to have obtained a full UK Driving Licence.
• Ability to communicate effectively with users.
• Experience managing sensitive and confidential information.

Responsibilities

• Advise users on medical equipment usage.
• Operate a help desk for equipment queries.
• Update the equipment database and master registers.
• Assist with contract renewals and order management.
• Conduct audits and present findings to team leads.

Skills

Communication skills

Analytical skills

Organizational skills

Data management

Ability to handle confidential information

Job description

To assist in the management of the medical equipment inventory and associated NCA systems and records. To run an efficient customer help desk. To support the engineers with routine technical administration, including ordering, entry of service records. To assist with contract renewals and management including contacting external providers for quotes and/or arranging servicing.

Please note that, for this post, you will be required to have obtained a full UK Driving Licence, Communication & Relationships.

Responsibilities

• Advise users on medical equipment and inventory.
• Operate a helpful help desk for equipment queries.
• Communicate professionally, following NCA values.
• Handle sensitive or confidential information as directed.
• Analytical & Data Management: Enter test results and equipment data into the management system.
• Help maintain and update the equipment database, website, and master registers.
• Planning & Organisation: Manage own workload to meet deadlines.
• Support contractor activities with minimal disruption.
• Coordinate equipment access for servicing.
• Update the website, compile reports, and maintain spreadsheets/databases.
• Physical Skills: Accurately read and enter information quickly and repeatedly.
• Work under pressure and meet deadlines.
• Patient Care: Provide specialist information on equipment used in patient care.
• Assist with incident data collection.
• Policy & Service Development: Support ISO9001 registration and audits.
• Help implement changes from quality leads.
• Financial & Asset Responsibilities: Assist with orders, service contracts, and consumables.
• Care for assigned assets and liaise with suppliers.
• Training & Human Resources: Support staff training on the equipment database.
• Information Management: Keep confidential data secure.
• Process equipment history and produce reports per Trust policy.
• Research & Development: Conduct audits and present findings to team leads.

About the Organisation

As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and we're always looking for people who demonstrate our three core values - care, appreciate and inspire - to join our team. In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work‑life balance.

The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford to save and improve lives.

To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website: www.careers.northerncarealliance.nhs.uk

Applications are welcomed from individuals of all backgrounds, identities, and beliefs. We also warmly welcome interest from serving and ex-personnel, and their relatives.

Please identify that you are a member of the armed forces community on your application form to be entitled to a guaranteed interview (subject to essential criteria being met). As a Disability Confident Employer, guaranteed interviews are also available to disabled applicants where essential role requirements have been met.

If you require any reasonable adjustments to the application process, please contact [e-mail] Vacancies may close early if sufficient applications are received, or if an internal redeployee has been identified. For fixed‑term roles, current NHS staff will be considered for secondments, while fixed‑term contracts will be offered to external (non‑NHS) applicants. The NCA does not accept unsolicited CVs from agencies.