Technical Support Assistant

NHS; Salford; On-site; GBP 23,000 - 28,000; Full time

Job summary

A public healthcare organization seeks a Technical Support Assistant in Salford to manage medical equipment and assist engineers with technical admin tasks. The role requires effective communication with users, data management, and maintaining equipment records. Candidates should have GCSEs in English and Maths, experience in customer support, and a full UK Driving Licence. This position offers opportunities in a dedicated healthcare environment with a commitment to high standards of service.

Benefits

Flexible working opportunities

Annual leave allowance

Health and wellbeing initiatives

Qualifications

• Ability to manage workload and meet deadlines.
• Experience working independently and in teams.
• Understanding of infection control and equipment handling.

Responsibilities

• Assist in managing medical equipment inventory and records.
• Support technical administration and order service records.
• Advise users on medical equipment queries.

Skills

Customer-facing support

Reading/transcribing information

Technical documentation knowledge

Data entry

Use of Microsoft Office

Education

GCSEs in English and Maths

Further education/training in IT or healthcare

Tools

Microsoft Office

Spreadsheets and databases

Asset management systems

Job description

Technical Support Assistant

The closing date is 11 January 2026

To assist in the management of the medical equipment inventory and associated NCA systems and records.

To support the engineers with routine technical administration, including ordering, entry of service records.

To assist with contract renewals and management including contacting external providers for quotes and/or arranging servicing.

Please note that, for this post, you will be required to have obtained a full UK Driving Licence

Main duties of the job

Communication & Relationships

Advise users on medical equipment and inventory. Operate a helpful help desk for equipment queries. Communicate professionally, following NCA values. Handle sensitive or confidential information as directed.

Analytical & Data Management

Enter test results and equipment data into the management system. Help maintain and update the equipment database, website, and master registers.

Planning & Organisation

Manage own workload to meet deadlines. Support contractor activities with minimal disruption. Coordinate equipment access for servicing. Update the website, compile reports, and maintain spreadsheets/databases.

Physical Skills

Accurately read and enter information quickly and repeatedly. Work under pressure and meet deadlines.

Provide specialist information on equipment used in patient care. Assist with incident data collection.

Provide specialist information on equipment used in patient care. Assist with incident data collection.

Policy & Service Development

Support ISO9001 registration and audits. Help implement changes from quality leads.

Assist with orders, service contracts, and consumables. Care for assigned assets and liaise with suppliers.

Training & Human Resources

Support staff training on the equipment database.

Information Management

Keep confidential data secure. Process equipment history and produce reports per Trust policy.

Research & Development

Conduct audits and present findings to team leads.

About us

The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham and Salford, to save and improve lives.

As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and working closely with local authorities and key partners. We believe in our power and potential to make a difference and we're always looking for people who demonstrate our three core values – care, appreciate and inspire – to join our team.

In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work‑life balance.

Learn more about us in our Candidate Information Pack (opens in existing window)

Person Specification

General Requirements

• GCSEs (or equivalent) in English and Maths
• Appropriate Further education/training in admin, IT, or healthcare technology

Behaviour

• Ability to communicate professionally and handle sensitive information
• Ability to work under pressure
• Experience handling confidential or contentious issues
• Experience working to tight deadlines or in high-demand settings

Organisational

• Ability to manage own workload and meet deadlines
• Experience working independently and in a busy team

Skills

• Experience providing customer-facing support
• Experience reading/transcribing information
• Appropriate experience providing customer-facing or remote support in a healthcare or clinical environment
• Experience working with technical documentation

Knowledge

• Understanding of infection control and equipment handling
• Awareness of ISO9001 and audit processes
• Basic understanding of medical equipment used in patient care
• Experience in equipment decontamination or logistics
• Experience supporting quality assurance or service improvement
• Experience supporting clinical teams or equipment users

Compliance

• Ability to follow policies for data security and records management
• Experience of carrying out quality inspections
• Experience producing reports for audits or compliance

Technical

• Competence in data entry and maintaining records
• Experience using spreadsheets and databases
• Proficient in Microsoft Office
• Experience using asset or equipment management systems
• Experience compiling reports to present complex data
• Experience with NHS systems (e.g., ESR, Datix, or similar)
• Proficient in database management, web-based systems (e.g. Sharepoint)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.