Technical Support Analyst

Manpower UK Ltd; Oxford; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading manufacturing company in Oxfordshire is seeking a Technical Support Analyst to provide first-line technical support and manage IT issues effectively. The ideal candidate will have a qualification in IT and experience in a technical support role, demonstrating strong troubleshooting skills and a proactive approach to problem-solving. This position offers competitive salary and benefits including private medical insurance and a pension plan.

Benefits

Competitive salary

Private Medical Insurance

Pension scheme

Share Incentive Plan and ESOP

Discretionary Group bonus scheme

Bikes to Work scheme

Technology purchase scheme

Health Assessments

Qualifications

• Strong expertise in supporting Windows PCs and servers.
• Excellent troubleshooting skills and problem-solving abilities.
• Experience in a technical support environment.

Responsibilities

• Undertake technical activities related to installation and support of equipment.
• Act as first line support for helpdesk requests and incidents.
• Provide technical support via face-to-face interactions, telephone, and email.

Skills

Supporting Windows PCs and servers

Excellent troubleshooting skills

Strong communication skills

Basic understanding of network infrastructure

Experience with ticketing systems

Education

Qualification in IT (A+ or MCSE)

Computer science related degree

Tools

Windows Server

VMware

Job description

A leading manufacturing company in Kidlington, Oxfordshire are looking for a Technical Support Analyst to join the business.

Main responsibilities

• To undertake technical activities concerning the installation and support of computer and related equipment, ensuring the smooth running of the company's business with the minimum of disruption.
• To act as first line support for all helpdesk requests and incidents

• Provide first-line technical support to end-users via face-to-face interactions, telephone, and email.
• Install, configure, and maintain desktop and laptop PCs.
• Support and troubleshoot issues related to telephone systems.
• Provide support for audio-visual equipment, projectors, and video conference facilities.
• Manage the resolution of IT issues, problems, service requests, and changes using the Helpdesk tool.
• Conduct audits of computers to ensure all software is authorised and licensed.
• Maintain an accurate inventory/database of IT hardware and software.
• Liaise with third-party IT support companies and vendors as required.
• Provide IT support to other offices as needed.
• Perform any other IM or IM Admin related tasks.
• Adhere to defined IT standards and procedures.
• Purchase, Configure, install and maintain desktop and laptop PCs
• Maintain an inventory/database of IT hardware and software
• Liaise with third party IT support Companies and vendors

Essential Knowledge and Skills

• Strong expertise in supporting Windows PC's and servers
• Windows Desktop (Enterprise)
• MS Office & MS Products
• Google G‑Suite
• Excellent troubleshooting skills and problem‑solving abilities
• Basic understanding of network infrastructure (TCP/IP, DNS, DHCP)
• Experience with ticketing systems and ITIL best practices
• Ability to provide clear and concise technical support to non‑technical users
• Strong communication skills, both written and verbal
• Ability to work independently and as part of a team

Desirable

• Windows Server
• Firewalls (Checkpoint, PALO ALTO)
• Active Directory
• Basic Networking
• Telephony
• IT Security
• Virtualisation (VMware)
• MDM Platforms
• Mobile Phone Support (IOS & Android)

Education, Qualifications or Training

• A Qualification in IT (A+ or MCSE)
• Experience in a Technical support environment
• Able to obtain SC Clearance

Desirable

• Computer science related degree
• Working knowledge of other IT operating systems (Linux)
• Experience working in a secure environment

Additional requirements

• If you have not been a resident for the last 5 consecutive years, please be prepared to request an overseas criminal record check for these countries as you will be asked to provide this for referencing and security checks.
• You must possess the current, legal right to work in the United Kingdom.
• They will not be able to offer sponsorship for any employment Visa's.

Benefits

• Competitive salary
• Private Medical Insurance (Bupa) - single cover for employees paid by the company
• Pension: Employees are auto enrolled into the Airbus Group UK Retirement Fund. Initially, AH contributes 6%, employee 4% basic
• Share Incentive Plan and ESOP. Annual share schemes at company discretion.
• Success Share, Discretionary Group bonus scheme (conditions apply)
• Bikes to Work (up to 3,000) (employee purchase scheme)
• Technology (employee purchase scheme)
• Mydrive (employee car purchase scheme)
• Den-Plan (employee purchase scheme)
• Health-care Cash Scheme
• Personal Accident Insurance (employee purchase scheme)
• Health Assessments
• Travel Insurance
• Financial/Legal Advice (eg, Will-writing; Lasting Power of Attorney)