Technical Services Manager

Holroyd Precision Ltd; Milnrow; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading manufacturer of high-precision machinery is looking for a Technical Services Manager in Milnrow. In this desk-based role, you will manage technical enquiries, provide support for troubleshooting CNC machinery, and prepare competitive quotations. The ideal candidate has experience in mechanical fitting and strong communication skills. The company offers a favorable working pattern, competitive salary, and comprehensive benefits including a matched pension and generous holiday allowance.

Benefits

Highly competitive salary

6% matched pension

Life assurance

Cash Health Plan

33 holidays per year increasing to 38

Qualifications

• Experience in mechanical fitting or maintenance of CNC milling and grinding machines.
• Apprentice trained and time-served in a mechanical discipline.
• Strong communication skills for discussing technical matters.

Responsibilities

• Provide technical guidance and prepare accurate quotations for customers.
• Respond to technical enquiries and support on troubleshooting machine faults.
• Lead and support a team of field service engineers.

Skills

Mechanical fitting or maintenance experience

Strong verbal and written communication skills

CNC Milling & Grinding machines knowledge

Understanding of MRP systems

Education

Apprentice trained in a mechanical discipline

Job description

Technical Services Manager

Holroyd Machine Tools is part of the Precision Technologies Group and is a world leader in the design and manufacture of high-precision CNC milling and grinding machines. Our technologies serve industries including aerospace, automotive, power generation, and more, delivering exceptional accuracy and reliability for complex helical components.

This position would suit someone with experience in mechanical fitting or maintenance of CNC milling and grinding machines who is looking for a more customer‑facing role. Full training on internal systems, quotation procedures, and communication techniques will be provided.

The Role

As the main point of contact for our customers, you will provide technical guidance and prepare accurate quotations for spare parts, service work, and machine upgrades. This is a desk‑based role focused on managing enquiries and supporting international customers with technical solutions.

Key Responsibilities :

• Respond to technical enquiries and provide support on troubleshooting machine faults, applying a solid understanding of Holroyd machines and their applications.
• Prepare accurate and competitive quotations for spares, services, and upgrades.
• Lead and support a team of field service engineers, offering technical guidance when needed.
• Manage the service schedule and coordinate with customers and internal team for travel arrangements.
• Work closely with engineering, software and production teams on complex technical issues.
• Maintain strong customer relationships by responding promptly to enquiries and providing effective technical support.

Person Specification :

• Apprentice trained and time‑served in a mechanical discipline.
• Experienced in the build and application of CNC Milling & Grinding machines.
• Strong verbal and written communication skills; able to discuss technical matters confidently.
• Understanding of MRP systems (advantageous).
• Previous enquiry or sales support experience.

Salary & Benefits :

• Favourable weekly pattern of 4½ days (37 hrs) Mon–Thurs 07:45–16:30, Fri 07:45–11:45
• Highly competitive salary
• 6% matched pension
• Life assurance
• Cash Health Plan
• 33 holidays per year increasing to 38

You may also have experience in the following roles : Service Manager, Technical Support Manager, Customer Service Manager, After Sales Manager, Field Service Manager, Applications Engineer, Technical Sales Support, Service Engineering Manager, Machine Tool Specialist, CNC Service Manager, Technical Account Manager, etc.

REF-(Apply online only)