Technical Operations Technician

Sodexo UK; Ashford; On-site; GBP 24,000 - 28,000; Full time

Job summary

A leading facilities management company is seeking an IT Support Specialist to manage incidents and support various systems. The ideal candidate will have knowledge of MS Office 365 and Windows, with at least one year of experience in IT support. This position offers a competitive salary and is vital for maintaining compliance with IS&T Security standards in the operational environment.

Benefits

Free car parking

Free lunch from the canteen

Onsite gym access

Qualifications

• 1 year of experience in First Line Systems Support or similar IT roles is advantageous.
• Ability to obtain SC clearance and Disclosure Scotland.
• Willingness to work outside normal hours as required.

Responsibilities

• Prioritise and manage incidents efficiently for timely resolution.
• Manage all networks in line with IS&T Security standards.
• Complete daily system and tool checks, log calls, and process change requests.
• Install equipment and manage orders and deliveries.
• Produce FAQ guides and maintain thorough documentation.

Skills

MS Office 365 knowledge

Windows 10 & 11

Computer Literacy

Technical IT

Problem Solving

Working on own Initiative

Job description

Application Details

In order to work in Ireland a non-EEA National, unless they are exempted, must hold a valid employment permit. Please review the Eligibility and requirements for an employment permit if you are unsure of your eligibility to apply for this vacancy.

Job Description

About the Role

Salary: £24,270.76 + LW £3,729.24

Benefits include free car parking, free lunch from the canteen, and onsite gym access.

Hours: Monday to Friday, 37.5 hours per week.

As the first point of contact for incidents within the prison’s IT department, you will prioritise and manage cases to successful resolution. You will assist Sodexo employees in using various networks, CCTV, alarm, and cell call systems, ensuring they operate equipment effectively. Where possible, you will resolve IT issues independently and collaborate with the Technical Operations Manager and Engineer to identify problems, find workarounds, and implement permanent solutions.

You will work proactively, developing and proposing changes to improve service delivery across all supported systems, including TV, CCTV, alarms, cell call, kiosks, and phone systems. Managing networks in compliance with IS&T Security and information assurance standards — including ISO27001, GDPR, MoJ, and SPS accreditation — will be essential.

Note: The original wording includes the responsibilities and standards; this section preserves that information while presenting it in structured paragraphs.

Main Responsibilities

• Incident Management: Prioritise and manage incidents efficiently for timely resolution.
• Compliance: Manage all networks in line with IS&T Security standards (ISO27001, GDPR, MoJ, SPS) and adhere to Sodexo IS&T policies.
• Daily Operations: Complete daily system and tool checks, log all calls, and process basic change requests such as new user setups and access permissions.
• Support and Maintenance: Install equipment, manage orders and deliveries, escort third-party contractors, and maintain IT office standards for safety and stock control.
• Documentation: Produce FAQ guides for supported systems and maintain thorough documentation of incidents and requests for transparency and audit purposes.
• Accountability: Ensure timely setup of new starters, accurate logging of calls, completion of scheduled checks, and processing of incidents and changes within agreed timescales.

Please see the attached job description for further details.

The Ideal Candidate

Essential:

• MS Office 365 knowledge
• Excellent understanding of Windows 10 & 11
• Previous experience in First Line Systems Support or similar IT roles is advantageous
• Ability to work independently and as part of a proactive team
• High attention to detail and strong prioritisation skills
• Ability to obtain SC clearance and Disclosure Scotland
• Willingness to work outside normal hours as required for projects or incidents
• Manage networks in compliance with IS&T Security standards
• Ensure adherence to information assurance standards
• Comply with ISO27001 requirements
• Follow GDPR data protection regulations
• Meet Ministry of Justice (MoJ) accreditation standards
• Maintain compliance with SPS (Scottish Prison Service) accreditation

Career Level

• Entry Level

Candidate Requirements

Essential

• Minimum Experienced Required (Years): 1
• Minimum Qualification: No Qualification

Desirable

• Ability Skills: Computer Literacy, Technical IT
• Competency Skills: Problem Solving, Working on own Initiative