Technical Lead, Guardian Support — Remote (UK/Intl Travel)

Motorola Solutions; Remote; GBP 50,000 - 70,000; Full time

Job summary

A global technology firm in the UK is seeking a Technical Lead for Guardian Support. This primary remote role requires managing a support team while ensuring exceptional service for our emergency response providers. You will collaborate with analysts and managers to enhance customer experience, leveraging your leadership and troubleshooting skills. With around 150 employees, the firm offers a relaxed yet dynamic environment, along with competitive benefits and support for professional growth.

Benefits

Competitive salary and bonus schemes

25 days holiday entitlement + bank holidays

Private medical insurance

Flexible working options

Qualifications

• Strong troubleshooting and problem-solving skills.
• Previous team leadership or line management experience.
• Ability to manage workload and administration duties.

Responsibilities

• Lead a team of Support Engineers to deliver exceptional service.
• Work alongside Business Analysts to resolve customer issues quickly.
• Manage competing demands of resource requirements effectively.

Skills

Leadership

Troubleshooting

Problem-solving

Business/customer facing

Strong communication

Education

Ability to attain NPPV3 and SC clearance

Previous team leadership or line management experience

Tools

Microsoft SQL

Microsoft Server

VOIP

Job description

A global technology firm in the UK is seeking a Technical Lead for Guardian Support. This primary remote role requires managing a support team while ensuring exceptional service for our emergency response providers. You will collaborate with analysts and managers to enhance customer experience, leveraging your leadership and troubleshooting skills. With around 150 employees, the firm offers a relaxed yet dynamic environment, along with competitive benefits and support for professional growth.