Technical Customer Service Advisor

Talk Staff Group Limited; Belper CP; On-site; GBP 26,000 - 31,000; Full time

Job summary

A fast-growing manufacturing company in Belper is seeking a Technical Customer Service Advisor. The role involves providing technical support and being the main point of contact for breakdowns and emergency calls. Ideal candidates should have strong customer service experience, technical understanding, and excellent problem-solving skills. The position offers a salary of £26,786 plus bonuses, a fantastic benefits package, and opportunities for development.

Benefits

25 days holidays plus bank holidays

Awesome pension scheme

Subsidised private healthcare

Development opportunities

Qualifications

• Proven experience providing excellent customer service and administration, ideally within the manufacturing sector.
• Good understanding of technical information and ability to retain information.
• Proven experience of resolving issues.

Responsibilities

• Coordinate all incoming queries and service repairs.
• Handle calls and emails professionally and timely.
• Provide technical advice to customers by telephone.

Skills

Customer service experience

Technical understanding

Problem-solving skills

MS Office proficiency

Communication skills

Ability to work under pressure

Job description

Overview

We are currently looking to recruit a Technical Customer Service Advisor for our fast-growing manufacturing client, who offer sustainability and opportunities to develop within the company. A high valued, forward-thinking company that are committed to creating a positive and rewarding career opportunity. The main purpose of the role is to provide technical support duties and be the first point of contact for responding to any breakdowns and emergency calls from engineers and end users.

Qualifications

• Proven experience providing excellent customer service and administration, ideally within the manufacturing sector
• Have a good understanding of technical information and the ability to retain information
• Proven experience of being able to resolve issues
• Competent with the use of MS Office applications
• Hold excellent communication skills and strong attention to detail
• Have the ability to work under pressure whilst prioritising workloads

Responsibilities

• Coordinating all incoming queries and service repairs
• Handling incoming calls and emails and liaising with customers in a timely and professional manner
• Understand the customer requirements and show a good technical aptitude combined with the ability to give advice by telephone
• Interpret and explain technical information and instructions.
• Handling of day-to-day administration duties for the service and management team
• Understand the customer requirements and show a good technical aptitude combined with the ability to give advice by telephone with clarity and diplomacy.

Salary & Working Hours

• £26,786 plus bonus per annum
• Monday to Friday working shifts between 8am and 6pm and Saturdays rota 9am - 12pm
• Fantastic benefits package including 25 days holidays plus bank holidays
• Awesome pension scheme
• Development opportunities
• Subsidised private healthcare