Technical Customer Care Advisor

GWA Group; Golborne; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading distributor in the KBB industry is seeking a skilled Technical Customer Care Advisor in Golborne. You will provide technical support, handle complex inquiries, and collaborate with teams to enhance customer satisfaction. Ideal candidates will have a strong technical knowledge of plumbing products, excellent problem-solving skills, and a commitment to high-quality service. This role offers 25 days of annual leave, a pension scheme, and health care benefits.

Benefits

25 days annual leave

Health Care Cash Plan

Cycle Scheme

Life assurance

Income Protection

Qualifications

• Experience in a technical support or customer care role, preferably in the building materials or plumbing industry.
• Strong technical knowledge of plumbing products and systems is desirable.
• Ability to work collaboratively within a team while also being self-motivated.

Responsibilities

• Provide technical support and guidance to customers regarding products and services.
• Handle complex customer inquiries and issues related to product specifications.
• Collaborate with internal teams to resolve technical challenges.

Skills

Technical knowledge of plumbing products

Excellent problem-solving skills

Communication skills

Customer service software proficiency

Tools

Microsoft Office Suite

Job description

Methven UK are a tap and shower distributor within the KBB industry and we are looking for a skilled and motivated Technical Customer Care Advisor to join our team. In this role, your technical expertise and excellent communication skills will play a vital part in enhancing customer satisfaction by providing accurate product information and troubleshooting assistance. If you're passionate about delivering exceptional service and enjoy solving technical problems, we would love to hear from you!

Responsibilities

• Provide technical support and guidance to customers regarding products and services
• Handle complex customer inquiries and issues related to product specifications, installation, and functionality
• Collaborate with internal teams to resolve technical challenges and enhance customer experience
• Maintain thorough knowledge of product offerings, features, and technical specifications
• Document customer interactions and feedback to improve service processes and product quality
• Identify opportunities for product improvements based on customer feedback and technical assessments

• Experience in a technical support or customer care role, preferably in the building materials or plumbing industry (Desirable) - with commitment from you and training by us, we can build your knowledge in this area.
• Strong technical knowledge of plumbing products and systems (Desirable)
• Excellent problem-solving skills and the ability to communicate information clearly
• Proficient in using customer service software and Microsoft Office Suite
• Strong attention to detail and commitment to delivering high-quality customer service
• Ability to work collaboratively within a team while also being self-motivated

• 25 days annual leave per year.
• 8 bank holidays
• Salary Sacrifice Pension scheme at 4% employer contribution.
• Health Care Cash Plan
• Cycle Scheme
• Life assurance
• Critical Illness
• Income Protection
• Great Rewards (Cashback, Money Off Platform)

Working Hours:

Monday - Thursday
8:30am - 5pm

Friday
8:30am - 3:45pm

Sound like the role for you?

Come join us and work with great people, great brands and a growing business. All you need to do is hit the apply button and be part of a company that is making life better for our customers, consumers and communities!