Technical Consultant

GRAITEC GmbH; Eling; On-site; GBP 40,000 - 60,000; Full time

Job summary

A dynamic technology firm in the UK is seeking a Technical Consultant to manage customer implementations and provide training on Document Management Systems like Autodesk Construction Cloud. Ideal candidates should have a solid understanding of cloud deployments and excellent communication skills. This role includes collaborating with the sales team and delivering bespoke training. Join a fast-growing environment that values innovation and collaboration.

Benefits

Flexible working hours

Career development programs

Diversity and inclusion initiatives

Qualifications

• Experience with high volume and complex projects in Document Management Systems.
• Experience with technology/IT consulting is required.
• Excellent written and oral communication skills.

Responsibilities

• Collaborate with the sales team on customer implementation plans.
• Implement Autodesk Construction Cloud and Filesync for clients.
• Deliver training courses for clients in-house or on-site.

Skills

Document Management Systems

Cloud deployments experience

File and Data Migration

Interpersonal skills

Education

Experience in Document Management Systems

Job description

About Graitec Group

Graitec Group Company is a global software editor leading Building Information Modeling (BIM) solutions and helping its architectural, engineering, construction, and manufacturing customers to digitize and industrialize their processes to improve performance and build a sustainable tomorrow.

Ambitious and fast-growing environment

We see ourselves as a 30-year-old startup, having doubled our revenue in the last 3 years thanks to both organic and inorganic growth. We strongly believe that this growth will continue since the market is only at the beginning of its digitization.

Experts & Talents with strong culture

Our team is made of more than 800 outstanding talents with a strong management team to execute our mission.

A true international group

Graitec serves more than 200,000 customers worldwide with over 30 offices in 13 countries, enabling us to meet our customer needs around the globe.

A market leader

We are one of the largest AUTODESK Platinum Partners and the only one operating at a worldwide scale with an equal split of business between Europe and North America, enabling Autodesk solutions thanks to our own GRAITEC Software.

Strong products serving the construction & manufacturing industries

Through Autodesk products Add-ons like PowerPack to more complex solutions to enable simulation, fabrication & management of our customers projects, GRAITEC is proud of its 150+ developers innovating each day to accelerate our customers performance.

About the Team Hiring

You will be working with a great team of services staff both in the UK, EMEA and globally on the topic of Digitalisation of Platforms and Processes in the Construction Industry. Having the ability to pull upon the expertise of very highly knowledgeable people is a huge benefit, and will help you firstly settle into your role, but more importantly help you with your personal development.

Overview

The position of the Technical Consultant is a services role that covers several areas within the business. These include participating in projects, post-sales and presales. The Technical Consultant participates in configuring documentation platforms in all its technical and functional aspects, migrating data and files, ensuring consistency, training the client and handing over the project.

Key Responsibilities

Consulting and Project Services Including:

• Working with sales team and customer in developing customer implementation plan and helping customers adopt the new technologies for Common Data Environments and Autodesk Construction Cloud
• Implementing software such as Autodesk Construction Cloud and Filesync to customers
• Project Management of its own tasks within large implementations from handover to closeout
• Run design and pre-implementation workshops
• Plan, run and test data migratiokn and definition workshops
• Working with the project maangement to run project closeout meetings
• Working with the customer on high level project-based consultancy
• Developing supporting documentation including Data Standards & Post implementation documents

Pre-Sales Support Including:

• Advising clients on issues relating to the choice and use of appropriate software, including specification of appropriate system platforms.
• Providing practical demonstrations of the use of CDE and BIM software related to client needs
• Delivering presentations on CDE and BIM software at customer meetings and events
• Providing technical assistance to sales staff during the pre-sales stage of client negotiations

Post-Sales Support Including:

• Advising clients on technical issues relating to the implementation and use of their design software
• Liaising with suppliers where necessary to research and identify solutions to client issues Training Services Including:
• Delivering Autodesk and Graite IP (such as Filesync) o clients in-house or on-site
• Preparing and delivering Bespoke Training Courses to clients in-house or on-site
• Conducting post-Training Course customer reviews
• Assisting with Training administration duties e.g., Customer Evaluations, Courseware, Training Certificates

General Company Duties Including:

• Researching and providing technical advice to company management on new product opportunities
• Assisting the Sales and Marketing staff with business development matters
• Working with the R&D team – regular feedback on the Graitec products

Key Success Indicators:

• Collaborate and work efficiently with sales team to help drive awareness and promote Autodesk Construction Cloud and Filesync
• Help win new business through demonstrations / prospect discussions
• Nurture current customers with the aim to ensure brand fidelity and business continuity (through new licenses, renewals, or projects)
• Ensure accurate data is entered into our Microsoft Dynamics CRM system when dealing on support cases
• Contribute to marketing activity (creating social media or technical blog posts - validated by Marketing as per corporate guidelines)
• Active participation and contribution into our global EMEA Services community
• Work with your direct manager to help improve processes and documentation

Responsibilities

What you must have done already:

• Experience in Document Management Systems (Sharepoint, Documentum, Autodesk Docs, or any other), in special those supporting high volumes and complex projects
• Experience in File and Data Migration
• Experience with cloud deployments of Document Management Systems
• A technology/IT consulting background

What is nice to have done already:

• A good understanding of the ‘BIM’ process in the built environment is a plus
• A good understanding of the construction industry is a plus o Worked in a BIM manager role or assisted in one.
• An appreciation for other disciplines, and how they work collaboratively on projects
• An understanding of CDE’s
• An additional European Language beyond English

Qualifications

• A recognized experience in Document Management Systems
• A full driving license as this role will require travelling
• Excellent interpersonal skills, including face-to-face, telephone and written communication skills
• Professionalism, personal integrity, and reliability
• A positive ‘hands-on’ work ethic
• Initiative and enthusiasm guided by mature sense of judgement
• An adaptable and flexible team player

Interview Process

We are looking for talents that will enjoy, live and accelerate our culture and values.

At Graitec, we work together locally & globally with an Entrepreneurial mindset.

As entrepreneurs, we are focused on achieving our vision and do not easily get distracted along the way. We believe in our products

and services and that we are on a path to solve a real problem for our target customers & the overall industry. We are thoughtful on

our investments and lead ethically to maximize the company opportunity. To better understand them, we want to represent the

diversity of our customers around the globe & we are breaking our own siloes to better serve them.

To make this culture a reality, we rally our teams around shared cultural attributes we expect the full team to role model in order to realize our mission: The way we work: Growth, Agility, Innovation and Responsibility The way we behave: Ambition, Engagement, One Graitec, Positive Energy At Graitec, we’re proud to be committed to diversity and inclusion in the workplace. We value our employees for the individuals they are and the contributions they can bring to our teams by bringing their authentic self at work. This resonates with the large variety of customers & markets we operate in, and is part of our success story. As such, we welcome applications from all backgrounds and will not make any assessment into the application process other than candidates’ skills and capabilities to succeed in role.