Technical Advisor - Expert Tech Support & Customer Care

Blue Arrow; Belper CP; On-site; GBP 27,000 - 32,000; Full time

Job summary

A leading staffing agency is seeking a Technical Advisor in Belper. The ideal candidate will possess strong technical aptitude and experience in technical support. Responsibilities include providing advice to engineers, diagnosing issues, and delivering exceptional customer service in a fast-paced environment. The position offers a competitive salary of £27,349 and additional bonuses, with a focus on work-life balance and comprehensive training.

Benefits

Competitive salary

25 days holiday + bank holidays

Generous pension scheme

Modern contact centre

Team-building events

Full product training

Qualifications

• Strong technical aptitude with curiosity to understand how things work.
• Experience in Level 3 technical support preferred.
• GCSE Grade 4 or above (or equivalent) in English.
• Computer literacy including MS applications and Salesforce.

Responsibilities

• Provide technical advice to Gas Safe registered engineers.
• Diagnose and explain technical issues clearly.
• Deliver outstanding customer service over the phone.
• Work towards KPIs and ensure customer satisfaction.

Skills

Strong technical aptitude

Excellent communication skills

Problem-solving skills

Team-oriented mindset

Computer literacy

Education

GCSE Grade 4 or above in English

Tools

Microsoft applications

Salesforce

Job description

A leading staffing agency is seeking a Technical Advisor in Belper. The ideal candidate will possess strong technical aptitude and experience in technical support. Responsibilities include providing advice to engineers, diagnosing issues, and delivering exceptional customer service in a fast-paced environment. The position offers a competitive salary of £27,349 and additional bonuses, with a focus on work-life balance and comprehensive training.