Technical Account Manager - GBP 45000 + 10000 OTE

ZipRecruiter; Manchester; Hybrid; GBP 45,000 - 55,000; Full time

Job summary

A leading tech firm in Manchester is seeking a Technical Account Manager to enhance client relationships and provide technical solutions. The role offers a £45,000 salary plus an additional £10,000 in OTE, with a hybrid work model and opportunities for career progression in a vibrant environment.

Benefits

£10,000 OTE

Hybrid working model

Ongoing training and certification

Career progression opportunities

Collaborative work environment

Qualifications

• Experience in a technical, client-facing role.
• Proven ability to manage multiple projects in fast-paced environments.
• Flexibility to travel for client meetings.

Responsibilities

• Build and maintain strong client relationships.
• Translate customer goals into technical solutions.
• Support clients through implementation and onboarding.
• Provide expert guidance and training.
• Identify upsell and cross-sell opportunities.

Skills

Technical knowledge across cloud, SaaS, networking

Exceptional communication skills

Customer-first mindset

Problem-solving skills

Project management ability

Familiarity with CRM and ticketing systems

Job description

Job Description

Technical Account Manager - Manchester (Hybrid)

£45,000 + £10,000 OTE

IT Managed Services

Are you a relationship-driven tech professional who loves helping clients unlock the full potential of technology? This is your chance to join a fast-paced, forward-thinking environment where innovation meets customer success.

We're looking for a Technical Account Manager (TAM) who thrives at the intersection of technology and people. You'll act as the trusted advisor for key clients, combining technical expertise with first-class account management skills to ensure long-term success.

What You'll Be Doing

1. Be the trusted advisor - build strong, lasting client relationships and serve as the go-to contact for all technical needs.
2. Solve real business challenges - understand customer goals and translate them into innovative technical solutions.
3. Drive onboarding & adoption - support customers through implementation, integration, and deployment.
4. Keep clients ahead - provide expert guidance, demos, workshops, and ongoing training to maximise value.
5. Own escalations - resolve complex technical challenges swiftly and effectively.
6. Grow accounts - identify upsell and cross-sell opportunities while ensuring renewals and retention.
7. Influence the future - collect feedback and shape the roadmap of next-generation solutions.

What We're Looking For

• Experience in a technical, client-facing role (TAM, Solutions Engineer, Customer Success, etc.)
• Strong technical knowledge across areas such as cloud, SaaS, networking, cybersecurity, or business applications
• Exceptional communication skills - you can make the complex simple
• Proven ability to manage multiple projects in a fast-paced environment
• Customer-first mindset with excellent problem-solving and strategic thinking skills
• Comfortable with tools like CRM, ticketing systems, and productivity platforms
• Flexibility to travel occasionally for client meetings and industry events

What's in It for You

• £45,000 salary + £10,000 OTE
• Hybrid working model (office & remote flexibility)
• Career progression into senior account management, solutions architecture, or customer success leadership
• Ongoing training, certifications, and professional development opportunities
• A vibrant, collaborative environment where innovation and client success drive everything we do

If you're passionate about technology, love solving problems, and want to play a key role in client success, we'd love to hear from you!