Technical Account Manager

Redfox Executive Selection Ltd; Canterbury; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading company in fresh produce is seeking a Technical Manager to enhance customer relationships and ensure product quality. This role requires a strong technical background and proficiency in managing high-profile accounts. The ideal candidate will have knowledge of certification schemes and excellent communication skills, ensuring the delivery of exceptional results in a fast-paced environment.

Qualifications

• Solid technical background in fresh produce.
• Experience managing high-profile customer accounts.
• Knowledge of certification schemes like BRC, GlobalGAP, and Red Tractor.
• Exceptional communication and organizational skills.
• Proactive and relationship-driven approach.

Responsibilities

• Drive relationships with key retail customers.
• Provide expert input into customer strategies.
• Take ownership of customer specifications.
• Resolve product quality issues.
• Monitor product performance through the supply chain.
• Support new product development and supplier processes.

Skills

Technical background

Customer relationship management

Problem-solving skills

Communication skills

Organizational skills

Job description

Overview

Technical Manager - Fresh Produce

A leading player in the fresh produce industry is on the hunt for a talented Technical Manager to join its dynamic team. This is an exciting opportunity for someone with a strong technical background who thrives on building customer relationships and ensuring top-tier quality standards.

Responsibilities

• Drive and maintain productive relationships with key retail customers, acting as a trusted technical partner.
• Provide expert input into customer strategies, ensuring technical excellence and product integrity every step of the way.
• Take ownership of customer specifications, making sure they\'re accurate, up-to-date, and clearly communicated across the business.
• Lead on the resolution of product quality issues, investigating root causes and implementing corrective actions.
• Monitor product performance through the supply chain, safeguarding quality, freshness, and compliance with industry standards.
• Support innovation by proactively contributing to new product development and enhancing supplier processes.

Qualifications

• A solid technical background, ideally with experience of fresh produce.
• Proven success in managing high-profile customer accounts.
• Strong knowledge of certification schemes such as BRC, GlobalGAP and Red Tractor.
• Exceptional communication, problem-solving, and organisational skills.
• A proactive, relationship-driven approach with the ability to influence at all levels.

This role offers the chance to play a pivotal part in shaping the technical direction of high-value customer accounts while working within a supportive, fast-paced environment.

Ready to make your mark?

This is the perfect opportunity for someone who wants to combine technical expertise with customer engagement to deliver exceptional results.