Team Member

Oliver Bonas; Farnham; On-site; GBP 40,000 - 60,000; Full time

Job summary

A popular retail brand in Farnham seeks approachable and resourceful team members dedicated to providing excellent customer experiences. Responsibilities include maintaining product knowledge, adhering to operational practices, and collaborating with the team. A generous benefits package includes discounts, flexible holidays, and comprehensive support programs. Candidates from all backgrounds are encouraged to apply, promoting diversity and inclusivity within the workplace.

Benefits

Generous employee discount up to 60%

Free access to employee assistance programme

Flexible holiday - 30 days (increasing to 35 days)

Annual discretionary profit related bonus

Auto-enrolment into pension plan

Enhanced parental leave

Mental Health First Aider support

Free refreshments and treats in store

Qualifications

• Strong and consistent communication with the team.
• Ability to provide excellent customer service.
• Positive and vibrant attitude.
• Willingness to learn and embrace ownership of tasks.

Responsibilities

• Provide a great experience to every customer.
• Maintain excellent product knowledge.
• Participate in all training opportunities and contribute positively.
• Adhere to operational practices and procedures.
• Support other stores as needed.

Skills

Customer service skills

Communication skills

Organisation skills

Teamwork

Resourcefulness

Positivity

Job description

OB Team Members are approachable, resourceful and love working with people. They enjoy giving our customers a fantastic experience and work together to keep the store running smoothly and efficiently. In this role, you will be required to work key days across the week. These working patterns are subject to change to fit the needs of the business, and any changes will be made in line with your availability provided. A bit about us … At Oliver Bonas (OB), our values of Work Hard, Play Hard & Be Kind are integral to everything we do. Collaboration, imagination, curiosity, and teamwork are key to our success, and everyone has their part to play in making OB a special place to work. Having fun is key, and a playful and positive approach creates an optimistic environment. We don't take ourselves too seriously, but we are serious about what we do. Our team knows their stuff. They're confident and creative and unafraid to challenge convention to find solutions, taking accountability for their actions, but always with kindness and humility. More about the role … OB Team Members will:

• Provide a great experience to every customer.
• Maintain excellent product knowledge
• Have strong, consistent communication with the team.
• Participate in all training opportunities provided and contribute positively to team sessions.
• Embrace ownership of tasks, setting a good example for the rest of the team.
• Adhere to all operational practices and procedures, i.e. stock deliveries, health and safety standards, stock takes and replenishment.
• Maintain excellent housekeeping standards throughout the store, including external and back of housestockroom areas.
• Support other stores where needed.
• Have an awareness of the store's sales targets and its current performance versus like-for-like/target/company figures.
• Be aware of store and company product best-sellers to support sales growth.
  Great people skills.
• Excellent customer service.
• Organisation skills and multi-tasking ability.
• Positivity, vibrancy and ready to take on anything.
• Someone who's kind, helpful and considerate towards customers and team members alike.
• Resourcefulness and someone who's looking for opportunities to learn more.
  At Oliver Bonas, our promise is to do our bit to make living a joyful experience and give cause for optimism. This promise is central to our work in equity, diversity and inclusion (EDI). To bring joy to others, we must first ensure everyone at OB feels valued, included and most importantly, can be themselves at work.

It is important to us that our brand reflects wider society and the communities in which we operate. As a result, we welcome all eligible applicants for this role however we are particularly interested in speaking to eligible candidates from the Black, Asian & Mixed Heritage communities. Oliver Bonas is a Disability Confident Committed employer under the Disability Confident employer scheme. To read more about our EDI commitments, head over to the EDI page on our website: https://www.oliverbonas.com/meet-the-team/diversity

Bonas Benefits:

• Generous employee discount up to 60% off all OB products
• Free access to our 24 hour employee assistance programme with Care First - offering financial, emotional and vocational support
• Flexible holiday - 30 days (including bank holidays) - increasing to 35 days with length of service
• Annual discretionary profit related bonus scheme
• Auto-enrolment into our pension plan
• Refer a Friend incentive
• Enhanced maternity, paternity, adoption and shared parental leave
• Equity, Diversity and Inclusivity Voice network and EDI team
• Mental Health First Aider support
• Education and support through 360L eLearning platform
• Free refreshments and treats in store