Team Leader - Student Enquiries and Enrolment Team

University of Hertfordshire; Hatfield; On-site; GBP 33,000 - 39,000; Full time

Job summary

A UK university in Hatfield is looking for a Team Leader to oversee the Student Enquiries and Enrolment Team. This role requires operational management and hands-on support, ensuring excellent service for all enquirers. The successful candidate will have a strong administrative background, exceptional IT skills, and the ability to lead, motivate, and support a diverse team while fostering a culture of continuous improvement. Competitive salary from £33,002 to £38,784 is offered.

Benefits

Generous annual leave

Flexible location opportunities

Discounted Sports Village memberships

Personal and professional development

Family-friendly policies

Qualifications

• Experience in administration and team supervision.
• Proficiency in Microsoft Office and collaboration tools.
• Ability to manage workload under pressure.

Responsibilities

• Lead the Student Enquiries and Enrolment Team.
• Ensure a friendly, efficient service for visitors and enquirers.
• Manage rotas and set service standards.

Skills

Exceptional IT skills

Strong organisational abilities

Interpersonal and communication skills

Conflict resolution

Service improvement identification

Education

Degree or equivalent

Tools

Microsoft Office

Collaboration tools

Job description

FTE: 1.0 (working 37 hours per week)

Duration of contract: Permanent

Annual leave: 25 days plus standard public holidays and an additional 4 days including the closure of our office between Christmas and New Year

Location: College Lane and de Havilland Campuses, Hatfield

Main duties and responsibilities

We’re looking for a people-focused Team Leader to join our Student Enquiries and Enrolment Team. You’ll lead a busy Hub-based team, ensuring a friendly, efficient and professional service for all visitors and enquirers — whether in person, by phone, email or social media.

This role combines operational oversight with hands‑on support. You’ll manage rotas, set service standards, resolve complex enquiries, and coach team members to grow in confidence and capability. You’ll also play a key role in service improvement projects, working collaboratively to embed innovation and consistency across the team.

You’ll build strong relationships across the University, maintain key service systems, and use data and feedback to drive performance. From supporting major events such as Open Days and Clearing, to leading training and development, you’ll help shape a responsive, inclusive and high‑performing service.

If you’re passionate about delivering excellent student support and ready to lead with empathy and purpose, we’d love to hear from you.

Skills and experience required

The successful candidate will have a strong background in administration and team supervision. They will bring exceptional IT skills, including proficiency in Microsoft Office and collaboration tools, alongside a methodical and detail‑oriented approach to data and communication.

Strong organisational abilities are key, with the capacity to manage their own workload and that of others under pressure, while maintaining high standards of accuracy. The role requires excellent interpersonal and communication skills, including a confident telephone manner and the ability to build effective working relationships across a diverse audience.

Applicants should demonstrate a clear understanding of customer care principles, a commitment to equality and diversity, and the ability to lead, support and motivate a team. They will be confident in resolving conflict, identifying service improvements, and navigating complex procedures with clarity and professionalism.

Qualifications required

A degree (or equivalent) or significant professional experience is essential.

Contact details / informal enquiries

Lizzie Ayling, Deputy Head of Student Enquiries and Enrolment Team, [e-mail].

We regret that we are unable to offer UKVI sponsorship for this post; applicants must hold UK Right to Work or demonstrate access to UK Right to Work before an offer is made.

Closing date

11 January 2026

Interview date

TBC

We particularly welcome applications from candidates from Black, Asian, or Minority Ethnic backgrounds as they are underrepresented at this level in our department.

We offer a range of employee benefits including generous annual leave, flexible location opportunities within the UK, discounted Sports Village memberships, free Active Staff sessions, personal and professional development and family‑friendly policies. #GoHerts

£33,002 to £38,784 pa by annual increments on achieving designated skills and experience, UH06