Team Leader (Learn to Swim)

We Are Swim; North East; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading swim instruction provider in the North East of England seeks a Team Leader to uphold high operational and safety standards. The successful candidate will supervise daily operations, support a customer-focused team, and engage with the local community to grow sign-ups. Ideal applicants have supervisory experience in leisure or customer service, with strong communication and sales skills. Join us for an energetic environment and opportunities for career progression within the leisure industry.

Benefits

Competitive salary

Birthday off

Instant earned wage access

Discount vouchers

Fully funded training

Career progression opportunities

Qualifications

• Experience supervising a team in a leisure, hospitality or customer-facing environment.
• Confident communicator, both in-person and over the phone.
• Capacity to work a 3-week rota including evenings/weekends.

Responsibilities

• Supervise daily operations of the swim@ venue.
• Ensure safety and cleanliness for customers.
• Motivate team to deliver a premium experience.

Skills

Team supervision

Customer service

Community engagement

Communication

Sales experience

Job description

Team Leader (Learn to Swim) - Durham*

About swim@

Founded by Olympians Becky Adlington OBE and Steve Parry MBE, swim! is the UK’s leading premium learn-to-swim brand.

Every child deserves the chance to learn to swim and love it.

Operating in school and university pools nationwide, we deliver best-in-class lessons for children aged 3–11, helping to keep community pools open and thriving.

We’re proud of our people and our product, and high standards should run through everything we do.

From the quality of our teaching to the way we support every swimmer and family as well as safe, clean, warm venues.

The Role

As Team Leader at swim@, you’ll be a support to the Business Manager of your venue to deliver an exceptional customer experience every day.

You’ll support the operations and safety of all lesson delivery, ensuring everything runs smoothly, looks its best, and meets the highest standards of teaching, maintenance, and service.

You’ll also play a key role in growing your local swim! community, connecting with families, schools, and local organisations.

Mentored and supported by your Business Manager, this entry into management role can kickstart your leisure career, you’ll create a welcoming, efficient, and energetic environment that families love returning to.

What You’ll Do

• When on shift, supervise the daily operations of your swim@ venue, ensuring a safe, clean, and enjoyable environment for all customers.
• Motivate and support the team including Teachers and Operations Assistants, to deliver a premium experience every day.
• Maintain the highest operational and safety standards.
• Take some accountabilities related to safety, cleanliness and customer service.
• Support the delivery of hyperlocal community engagement helping to build relationships with schools, nurseries, and local groups to raise awareness and drive new sign-ups.
• Retain existing customers through high standards, quality lessons and customer service.
• Respond to customer feedback to continuously improve service quality.
• Collaborate with colleagues across swim! centres across your region and swim@ venues to share good practice and deliver a great experience for every family.

About You

You’re an energetic, people-first individual who thrives in a fast-paced, customer-focused environment.

You’re just as comfortable on the poolside as you are supervising a team or chatting with local families.

You take pride in high standards, enjoy building relationships, and love seeing the venue and team succeed.

Essential

• Experience supervising a team, ideally in a leisure, hospitality, or customer‑facing environment.
• Experience working in facilities, ideally leisure or pool operations.
• Confident communicator, both in-person and over the phone, with strong customer service skills.
• Passion for delivering premium experiences and building community connections.
• Capacity to work a 3‑week rota (including some evenings / weekends).
• Sales experience, ideally in a customer‑service environment.

Desirable

• Good supervisory skills, able to communicate to, motivate, and inspire others.
• Knowledge of health & safety and safeguarding principles and policies.
• Pool Plant Operator qualification desirable (training provided if not yet held).
• Swimming Teacher qualification (training provided if not yet held).

Why Join swim@

• Competitive salary
• Your birthday off, on us.
• Instant earned wage access, save as you earn and discount vouchers
• Fully funded training and ongoing professional development.
• Bright, positive working environment
• Discounts on lessons for family and friends.
• Recognition, rewards, and regular team events.
• Career progression opportunities from venue management to leadership, regional and central opportunities.