Team Leader- 16

Mountain Warehouse; Hexham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading outdoor retailer is looking for a Team Leader in Hexham to lead a busy store team. You will motivate staff, ensure exceptional customer service, and manage visual merchandising. Candidates should have previous supervisory experience, strong organizational skills, and a passion for sales. Join a dynamic team with various benefits including a 50% discount and bonus scheme.

Benefits

50% Employee Discount across 3 brands

Monthly bonus scheme

Twice-yearly uniform allowance

20 days annual leave plus Bank Holidays

Auto-enrolment Pension scheme

Employee Referral Incentive

Employee Assistance Programme

Cycle to Work scheme

Development and progression opportunities

Online learning portal

Qualifications

• Previous supervisory/Team Leader experience.
• Ability to motivate a team effectively.
• Good organizational skills for store management.
• Passion for selling and engaging with customers.
• Interest in visual merchandising considered a plus.

Responsibilities

• Lead and motivate your team to achieve goals.
• Deliver exceptional customer service consistently.
• Encourage team performance to meet KPIs.
• Maintain high company standards in-store operations.
• Oversee visual merchandising to attract customers.
• Act as a Brand Ambassador for the company.

Skills

Team leadership

Customer service

Motivating a team

Organizational skills

Visual merchandising

Sales engagement

Job description

Overview

Description: 50% employee discount, monthly bonus, employee referral incentive. Leading outdoor retailer.

About the role

Our Team Leaders support the management team with the everyday running of a busy store and team. You will be supporting with:

• Leading and motivating your team
• Delivering great Customer Service
• Encouraging the team to hit their KPIs
• Ensuring great company standards
• Visual merchandising
• Being a Brand Ambassador

About you

We are looking for someone with…

• Previous supervisory/Team Leader experience
• Ability to motivate a team
• Good organisational skills
• A passion for selling and customer engagement
• An interest in visual merchandising
• Clothing experience - desirable but not essential
• Passion, enthusiasm, and a hands-on attitude

Who are we?

At + stores globally and over employees we are a leading outdoor retailer, with an always-evolving attitude. You can find out about our fantastic own-brand products, as well as our newly launched brands, such as Animal. We’re working hard on sustainability, introducing more organic and recycled products—One Planet. Check out our “Inside the Outdoors” section, where you can explore the outdoors, find expert advice on how to choose your ski pants or top tips for dog owners, and learn about some of our charity ventures. Internationally, we have stores in Europe (Poland, Germany, Austria), across the pond in Canada and the USA, and our latest adventure is in New Zealand. Animal was acquired by Mountain Warehouse and re-launched in the Summer of [year], initially with an online presence only, before we moved to showcasing a range in some of our stores. We are excited to be opening our first store in Scotland.

Why join us?

We love seeing people grow; so many of our Team Leaders have developed into Assistant Managers. We are passionate about developing our store teams, recently launching a learning platform with some great tools.

Benefits

• 50% Employee Discount across 3 brands
• Monthly bonus scheme
• Twice-yearly uniform allowance
• 20 days annual leave, plus Bank Holidays, pro-rata to your contract
• Auto-enrolment Pension scheme
• Employee Referral Incentive
• Employee Assistance Programme
• Cycle to Work scheme
• Development and progression within a fast-paced and stable environment
• Colleague hardship scheme
• Online learning portal, accessible to all team members