Team Leader

Vue Entertainment; Swindon; On-site; GBP 22,000 - 30,000; Full time

Job summary

A leading cinema operation in Swindon is seeking a dedicated Team Leader to ensure excellent customer service, guide the team, and solve operational issues efficiently. This role requires strong leadership skills, a customer-focused attitude, and previous experience in retail or hospitality. Join us to enhance your career in a dynamic cinema setting, with benefits including holiday allowance and a competitive pension scheme.

Benefits

Personal holiday allowance plus bank holidays

Competitive pension scheme

Wellbeing support

Unlimited digital cinema pass

Discounts off food and beverage

Qualifications

• Previous experience within the retail, leisure, or hospitality sector is preferred.
• Clear and confident communication with customers and team members.
• Ability to lead, motivate, and support team members with their daily tasks.

Responsibilities

• Deliver excellent customer service standards ensuring that all team members provide a warm, professional and efficient service.
• Lead by example in guiding customers from entry to exit.
• Support and find solutions for any ticketing or technical issues efficiently.

Skills

Customer service excellence

Leadership and team motivation

Effective communication

Problem-solving mindset

Adaptability in fast-paced environment

Job description

Overview

Our team leaders support our customer assistants and managers whilst also engaging with our customers and contributing to the overall performance of the cinema. As the first step into management in our cinema, you will lead by example and help to build a high performing team. This is a great opportunity to develop your leadership skills and grow your passion to deliver a great customer experience.

Vue UK & Ireland is part of Vue International, one of the world's leading cinema operations, managing the most respected brands in major European markets and spanning eight countries, 224 sites and 1,962 screens.

What Will I Be Doing?

• Deliver excellent customer service standards ensuring that all team members provide a warm, professional and efficient service
• Lead by example in guiding customers from entry to exit, ensuring that every touchpoint is handled professionally
• Support and find solutions for any issues such as ticketing and seating errors or technical issues in a quick and efficient manner
• Share relevant and important information with team members, keeping everyone updated on the latest objectives
• Promote upcoming screenings and special events to customers
• Ensure high standards of customer service are maintained during both peak and off-peak times
• Assist management with the onboarding of new team members - helping to upskill in operational tasks, customer service techniques and knowledge of cinema offers and retail promotions
• Observe and mentor team members, regularly delegating tasks to help exceed daily targets and being on hand to support with any queries
• Ensure all health and safety policies are followed by conducting regular safety checks across all cinema areas and take action on any risks identified
• Ensure high standards of cleanliness and hygiene are kept across all areas of the cinema, from retail counters and foyer areas to toilets and seating areas
• Support the management of stock levels to ensure the uninterrupted flow of service (e.g., food, beverages and cleaning supplies)

Qualifications & Skills

• Previous experience within the retail, leisure or hospitality sector is preferred
• Clear and confident communication with customers and team members
• Ability to lead, motivate and support team members with their daily tasks
• Able to remain calm, flexible, and effective in a fast-paced, high-pressure environment
• Maintains a clean, presentable uniform and professional appearance
• Takes accountability and has the eagerness to learn and develop new skills
• Has a proactive and solution-focused mindset with a can-do attitude
• Has enthusiasm and passion for cinema

Company & Culture

Belonging: Our narrative is one and inclusive team - where everyone's voice matters. Collaboration: We are in this together - working to offer the best experience for our customers and team. Customer focus: Our customers are our main priority and at the centre of everything we do. Dynamic: We are inquisitive problem solvers and not afraid of a challenge. Excitement: The world of big screen entertainment is continuously evolving and we wouldn’t have it any other way.

Benefits

• Personal holiday allowance plus bank holidays
• Competitive pension scheme
• Wellbeing support
• Unlimited digital cinema pass for you and monthly guest passes available too
• Discounts off our food and beverage