Team Leader

Mountain Warehouse; Falmouth; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading outdoor retailer is seeking a Team Leader to support store management by leading a team, ensuring customer satisfaction, and achieving KPIs. The ideal candidate will have supervisory experience, good organizational skills, and a passion for engaging with customers. This role offers a dynamic work environment, significant growth opportunities, and great employee benefits such as a 50% discount, bonuses, and a supportive workplace culture.

Benefits

50% Employee Discount

Monthly bonus scheme

20 days annual leave plus Bank Holidays

Auto-enrolment Pension scheme

Employee Assistance Programme

Cycle to Work scheme

Online learning portal

Qualifications

• Previous supervisory/Team Leader experience is required.
• Ability to motivate a team and maintain high standards.
• Good organisational skills and a passion for engagement.

Responsibilities

• Lead and motivate your team to provide excellent customer service.
• Encourage team to achieve KPIs and uphold company standards.
• Ensure effective visual merchandising and brand representation.

Skills

Previous supervisory/Team Leader experience

Ability to motivate a team

Good organisational skills

Passion for selling and customer engagement

Interest in visual merchandising

Hands-on attitude

Job description

Description

• 50% employee discount
• Monthly bonus
• Employee referral incentive
• Leading outdoor retailer

About the role

Our Team Leaders support the management team with the everyday running of a busy store and team. You will be supporting with:

• Leading and motivating your team
• Delivering great Customer Service
• Encouraging the team to hit their KPIs
• Ensuring great company standards
• Visual merchandising
• Being a Brand Ambassador!

About you

We are looking for someone with…

• Previous supervisory/Team Leader experience
• Ability to motivate a team
• Good organisational skills
• A passion for selling and customer engagement
• An interest in visual merchandising
• Clothing experience - desirable but not essential!
• Passion, enthusiasm, and a hands-on attitude

Who are we?

At + stores globally and over employees we are a leading outdoor retailer, with an always-evolving attitude. You can find out about our fantastic own-brand products, as well as our newly launched brands, such as Animal. We’re working hard on sustainability, introducing more organic and recycled products—One Planet. Check out our “Inside the Outdoors” section, where you can explore the outdoors, find expert advice on how to choose your ski pants or top tips for dog owners, and learn about some of our charity ventures.

Internationally, we have stores in Europe across Poland, Germany, and Austria, in Canada and the USA, and our latest adventure is in New Zealand!

Animal was acquired by Mountain Warehouse and re-launched in Summer, initially with an online presence only, before moving to showcase a range in some of our stores. We are excited to be opening our first store in Scotland.

Why join us?

We love seeing people grow; many of our Team Leaders have developed into Assistant Managers. We are passionate about developing our store teams, recently launching a learning platform with great tools!

Benefits

• 50% Employee Discount across Mountain Warehouse and Animal
• Monthly bonus scheme
• Twice-yearly uniform allowance
• 20 days annual leave, plus Bank Holidays, pro-rata to your contract
• Auto-enrolment Pension scheme
• Employee Referral Incentive
• Employee Assistance Programme
• Cycle to Work scheme
• Development and progression within a fast-paced and stable environment
• Colleague hardship scheme
• Online learning portal, accessible to all team members