Team Leader

CO-OP; Cheltenham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading retail cooperative in Cheltenham is looking for a Team Leader to support managers and guide the team towards achieving sales targets and enhancing customer loyalty. The ideal candidate will excel in customer service, possess leadership qualities, and be flexible in working shifts. Benefits include discounts on childcare and groceries and paid volunteering hours.

Benefits

60% discount on childcare fees

20% off food shopping

Up to £500 off holiday

Paid volunteering hours

Access to financial wellbeing app

Qualifications

• Strong ability to champion service and support your team.
• Previous supervisory experience highly desirable.

Responsibilities

• Provide support to managers in guiding and coordinating team work.
• Drive sales and enhance customer loyalty.
• Deal with customer complaints professionally.
• Involved in community projects.

Skills

Excellent customer service

Team motivation

Communication

Flexibility

Supervisory experience

Job description

Overview

Working as a Team Leader in Your Co-op, you'll be responsible for providing support to managers in coaching, guiding, and coordinating the work of the team to complete their tasks. You'll also drive them to increase sales, secure customer loyalty and attain store targets.

Responsibilities

• to champion excellent customer service
• to motivate and support the team by leading from the front
• to delegate the tasks fairly
• to understand how the store is performing against financial targets
• to have a good understanding of the products we sell and be able to offer guidance to customers sharing knowledge of local products and promotions
• to take ownership to ensure that customer complaints are dealt with professionally
• to be actively involved with community projects and supporting local community groups
• To be customer focused and deliver excellent store experiences
• A natural ability to listen, interact and communicate with customers and team members
• Enthusiasm and resilience to support your colleagues during demanding times
• Flexibility to work a range of shifts, ranging from daytimes to evenings and weekends
• Confidence and a friendly, approachable nature
• Some previous supervisory experience (desirable)

Additional Details

Shift pattern may include some evenings and weekends, but we value your time outside of work and we'll make sure your rota is available 4 weeks in advance.

Benefits

• 60% discount on your childcare fees
• Save 20% on your food shopping expenses
• Get up to £500 off your next holiday
• Benefit from Wagestream - our financial wellbeing app
• Earn paid volunteering hours to give back to your community
• Access GroceryAid for dedicated colleague mental health support
• Engage in full training and accredited development programs