Team Leader

Home Bargains; Cardiff; On-site; GBP 31,000; Full time

Job summary

A leading retail company in Cardiff seeks a full-time team supervisor who will oversee store operations, train staff, and drive customer satisfaction. Candidates should have experience in retail or hospitality and demonstrate strong leadership skills. The role offers a salary of £30,887 and employee benefits including annual leave, pension scheme, and store discounts.

Benefits

28 days annual leave, increasing to 33 after 5 years

Company pension scheme

10% store discount

Death in Service Benefit

Long service recognition

Access to in-house training programs

Employee Assistance Programme

Discounts on retail and leisure venues

Qualifications

• Experience supervising others in a fast-moving retail or hospitality environment.
• Ability to communicate effectively and lead a team.

Responsibilities

• Collaborate with the management team to train and inform colleagues.
• Identify customer service needs and ensure outstanding service.
• Support execution of daily performance goals and achieve targets.

Skills

Retail supervision experience

Customer focus

Effective communication

Work prioritization and organization

Job description

Job Overview

• Guide Our Colleagues – Collaborating with the store management team you work to ensure your team are well-trained, informed and capable of delivering the high store standards our customers expect.
• Prioritise Customer Satisfaction – You work closely with your management team colleagues to identify customer service needs, communicating these priorities to the team, and ensuring all members contribute to delivering outstanding service and maintaining a safe, welcoming store environment.
• Drive Store Success – You understand and support the execution of daily performance goals and play a key role in achieving targets and store presentation.
• Experience supervising others in a fast-moving retail or hospitality environment.
• Demonstrate the following competencies:
• Prioritise and organise work
• Customer focus
• Communicate effectively
• Direct and supervise work
• £30,887 FTE
• 44 hours per week

Employee Benefits

• Full-time employees receive 28 days of annual leave (inclusive of bank holidays), increasing to 33 days after 5 years of service. Annual leave is pro-rated for part-time or alternative working arrangements.
• Contributable company pension scheme
• 10% store discount at all our retail stores
• Death in Service Benefit
• Long service recognition scheme
• Access to our in-house training programmes delivered face-to-face and through our online learning platforms
• MyHB colleague benefits platform with access to:
  • Discounts UK wide on retail, leisure, hospitality venues
  • Employee Assistance Programme with 24/7 confidential counselling and advice line
  • Low cost voluntary insured health cash plans and cancer cover