Team Lead - Early Careers & Campus

AMS; London; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

AMS is seeking a Team Lead for Early Careers & Campus in London to manage a recruitment team, ensuring performance meets client expectations. The role involves leadership, process improvement, and relationship management while fostering a collaborative and inclusive team environment. Ideal candidates will have prior experience in team leadership and the recruitment industry.

Benefits

Flexible working

Full training and support

Competitive reward and benefits package

Qualifications

• Minimum 2 - 3 years of experience in leading a team.
• Experience managing both permanent and temporary recruitment.
• Ability to conduct performance management and underperformance strategies.

Responsibilities

• Manage a team to achieve all required SLAs.
• Responsible for team objective setting, performance management, and development.
• Act as a point of escalation for client and internal issues.

Skills

Leadership

Performance Management

Client Relationship Management

Process Improvement

Team Motivation

Microsoft Office Suite

Job description

About Us

Job Title: Team Lead - Early Careers & Campus (Financial Services)

Location: Hybrid London Client site x 4 days per week and to flex up to 5 days when required

Working hours/shifts: Full Time,37.5 hours/Week

Employment Type: Permanent

Millions look to us to progress their careers. We look forward to you.

Global, culturally diverse, inclusive, and innovative - welcome to AMS, where talent is our world. Over the last two decades, AMS has redefined the landscape of talent outsourcing and consulting. From pioneering the concept of RPO to continually revolutionizing how organizations approach talent acquisition, AMS stands as a world leader in the industry.

Committed, engaged, and inspired, we feel a real sense of belonging, and all have one thing in common: a real passion for talent. Become part of this world and make a difference with us.

The Role

The Role

Recruitment Team Leader, partners with senior stakeholders and influence their recruitment requirements and strategies.

As a Team Leader, you will provide line management and leadership for a team, including role support and pastoral support to ensure they are meeting their relevant targets, KPIs and quality thresholds to drive value for the client and for AMS.

Key Accountabilities

What you'll be doing:

• Manage a team to achieve all required SLAs.
• Responsible for team objective setting, performance management, development and succession planning.
• Responsible for team morale, productivity and discipline.
• Manage the team's holiday and sickness and ensure that sufficient cover is provided as required per client desk.
• Manage the program and organize resources for induction of new staff.
• Act as a local point for escalations surrounding client, contractor and internal issues.
• Checking, approving and signing off contracts and account information details.
• Manage the monthly reports and issue to the Support client desks holding monthly meeting to discuss progress and escalate issues.
• Participate in various weekly, monthly and quarterly meetings and calls.
• Preparing monthly and quarterly team's performance reviews.
• Build and maintain strong working relationships between all parties.
• Ensure Process Manuals are kept up to date, owning relevant chapters of these to pro-actively recommend improvements in processes and procedures.
• Manage any ad hoc projects.
• Conducting interviews with internal and external candidates.

Skills & Experience

You'll need to demonstrate:

• Minimum 2 - 3 years of experience in leading a team.
• Ensures that the team works to the service levels agreed with the client.
• Local point of escalations.
• Conduct process reviews and make suggestions for improvements.
• Experience in identifying and introducing process innovations.
• Coordinate and implement any ad hoc projects.
• Capable to appraise risks and opportunities in client's demands, new solutions, process changes.
• Capable to work on, suggest and implement a resolution to a complex issue connected to the team's work.
• Capable to make timely decisions regarding processing and communication to ensure relevant internal parties receive support when required.
• Strong permanent, contingent or temporary recruitment experience within a busy and challenging environment.
• Experience managing a cross functional team.
• Experience identifying and introducing process innovation.
• Solid experience in an administration or customer services environment.
• Experience of managing difficult client relationships.
• Experience of managing absenteeism including implementing procedures for unacceptable absence.
• Experience in performance management and underperformance management.
• Direct reports development, capable to prepare succession plan.
• Driving team's motivation.
• Capable to give constructive feedback, lead productive team meetings and one to ones.
• Strong working knowledge of all Microsoft packages such as Excel, Word, Outlook and PowerPoint.

Other

Why AMS?

At AMS, we recognise the value of different perspectives and experiences in prompting innovation, sparking creativity, and solving problems.

We come from every walk of life, and our culture is open and inclusive. Our people enjoy flexibility, autonomy, and being trusted to work their way. We offer you career opportunities in every direction you want to explore. It's our world but you can do it your way.

We offer:

• Full training and support
• High value and challenging work
• A vibrant, diverse, and collaborative culture
• Flexible working
• A competitive reward and benefits package*
• The opportunity to embark on a recruitment career with one of the world's leading recruitment companies

*Details may vary slightly depending on your location, local labour law, etc.

Our culture of inclusion and belonging.

We welcome applications from people of all backgrounds, and all aspects of employment are based on merit, qualifications, and business needs. We do not discriminate based upon age, disability, gender identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or any other applicable legally protected characteristic.

If you require any accommodations or have any accessibility needs, please reach out via email [e-mail] or make a member of our Talent Acquisition team aware at any time.

Hit the Apply now button to get your journey started!

We take pride in being Disability Confident. This helps to ensure that you can be interviewed fairly if you have a disability, long- term health conditions, or are neurodiverse. You will be shortlisted based on minimum criteria for the role and will be offered support and/or adjustments for the recruitment process if you wish.