System Administrator

Boeing Company; Middle Wallop; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading aerospace company is seeking a site specialised System Administrator based in Middle Wallop, UK. This role involves supporting IT requirements for multiple MOD sites and ensuring compliance for approximately 500 devices. Responsibilities include system integration activities, troubleshooting IT issues, and delivering exceptional service. The ideal candidate has at least 2 years of customer service experience and strong skills in Windows OS and Powershell scripting. Competitive salary and excellent benefits are offered for this position.

Benefits

Competitive salary and annual incentive plans

23 days plus public holidays

Pension plan with up to 10% employer contribution

Qualifications

• 2+ years of experience in a customer service role.
• Excellent English oral and written communication skills.
• Ability to troubleshoot and solve IT issues logically.

Responsibilities

• Engage in system integration activities including installation and configuration.
• Ensure compliance for approximately 500 devices.
• Respond to incidents logged in management systems.

Skills

Windows client Operating Systems

Customer service skills

Troubleshooting/problem solving

Attention to detail

Powershell scripting

Tools

Laptops/Desktops

Job description

Boeing Defence UK is looking for a site specialised System Administrator based in Middle Wallop to support the a program IT requirement, specifically delivering bespoke software and devices to a number of MOD sites. This role will also involve contributing to the additional site IT requirements and supporting other focals in the training and End User Support Teams. Local to site, you will be involved in system integration activities, hardware and software installation, configuration and disposition of workstations to ensure the we provide our customer the latest material to operate MOD assets. Providing IT consultancy by engaging with the local community, ensuring advice and resolution is based on best practice and in line with the wider Boeing strategy. The successful candidate will be the primary point of contact for this statement of work ensuring the MOD and upwards of 500 devices are kept compliant. As the successful candidate, you will be responsible for ensuring Boeing meets its SLA's to the MOD and any risks or failures are managed and escalated in a timely fashion. Equally comfortable, confident and professional whether on the end of a phone or 'hands‑on' at a desk, you will be the sort of individual that takes pride in providing a first-rate service and genuinely enjoys solving IT issues for colleagues at all levels. This is a new capability and will require 2 new administrators geographically dispersed, as a requirement of the role will be the occasional travel with onsite presence at a number of MOD stations across the UK. This position is expected to be 100% onsite. The selected candidate will be required to work onsite at Middle Wallop, UK.

Responsibilities

• Engage in system integration activities, including hardware and software installation, configuration, and management of workstations to ensure our customers have access to the latest technology for operating MOD assets.
• Continuously looking for improvements to ensure services operated are aligned to industry best practice and Boeing enterprise best practices.
• Serve as the primary point of contact for this statement of work, ensuring compliance for the MOD and approx. 500 devices.
• Deliver exceptional service, whether communicating over the phone or working hands‑on at a desk, whilst taking pride in resolving IT issues for colleagues at all levels.
• Respond to events, requests and incidents logged in management systems.
• Work to well‑defined SLAs & KPIs.
• Support functional teams within the IT organisation, providing remote hands and collaboration where necessary.
• Work closely with Infrastructure to help implement strategies and future roadmaps for the training environment.
• Work with the site team to establish and support their operational requirements.
• Identify and raise technical challenges and limitations within the Apache Academy environment.
• Provide IT support within the Apache Academy and globally as and when required.
• Support other sites remotely or in person supporting colleagues.
• Asset and stock management.
• Work in a secure environment with strong security controls.
• Strong customer service skills.
• Good understanding of Windows client Operating Systems.
• Good attention to detail.
• Laptop / desktop builds.
• Powershell scripting.
• Basic IT experience preferably in a customer service role.

Qualifications

• Candidate should typically have 2 or more years of experience in a customer service role.
• Excellent English oral and written communication skills.
• Professional communication with teammates, customers and suppliers.
• Aptitude for troubleshooting/problem solving general IT issues in a logical manner.
• Good understanding of Windows client OS.
• Good attention to detail.
• Experience with laptop / desktop builds.
• Experience with PowerShell scripting.
• Basic IT experience preferably in a customer service role.

Benefits

• Competitive salary and annual incentive plans.
• Continuous learning – develop approach and skills for future challenges.
• Success defined by you – tools and flexibility to make meaningful impact, your way.
• Inclusive culture – embraced for who you are and empowered to use your voice.
• Excellent adoption and parental leave options.
• 23 days plus UK public holidays and a Winter Break between Christmas and New Year.
• Pension Plan with up to 10% employer contribution.
• Company paid BUPA Medical Plan.
• Short Term Sickness – 100% pay for first 26 weeks.
• Long Term Sickness – 66.67% of annual salary from 27th week.
• 6x annual salary life insurance.
• Learning Together Programme for ongoing personal and career development.
• Access to Boeing's Well‑Being Programs, tools and incentives.

Additional Information

• Relocation: Relocation assistance is not a negotiable benefit for this position.
• Security Clearance: Requires ability to obtain United Kingdom Security Check.
• Visa Sponsorship: Employer will not sponsor applicants for employment visa status.
• Shift: Not a Shift Worker (United Kingdom).
• Contingent Upon Award Program: This position is not contingent upon program award.