Sustainability Officer

MSV Housing Group; Manchester; Hybrid; GBP 100,000 - 125,000; Full time

Job summary

A leading housing association in Manchester is seeking a Sustainability Officer to support projects promoting energy efficiency and community engagement. This role requires effective communication skills and independent work, along with a valid driving license for travel across properties. Competitive benefits include flexible working options and a supportive work environment.

Benefits

33 days holiday plus bank holidays

Company pension scheme with up to 10% matched contributions

Enhanced sick pay

Health cash plan access

Learning and development opportunities

Qualifications

• Experience conducting property inspections and working independently.
• Proven ability to coordinate multi-agency projects and stakeholder engagement.
• Well-organised, self-motivated, and resilient under pressure.

Responsibilities

• Investigate and resolve customer and third-party enquiries and complaints.
• Liaise with tenants to encourage sustainable energy practices.
• Contribute to the preparation of funding bids for sustainable projects.
• Gather and organise environmental data related to pollution control.

Skills

Effective communication skills

Organizational skills

Strong ICT skills

Interpersonal skills

Education

GCSEs in English and Maths (Grade C / 4 or above)

Job description

Overview

Hours of Work: 35 hours per week (Mondays to Fridays)

Closing date: 3rd October 2025

Interviews: 8th or 9th October 2025

Are you passionate about sustainability and making a real impact in local communities? At MSV Housing we’re committed to providing safe, high-quality, energy efficient homes and our Sustainability Officer is key to making this happen.

Working alongside the Sustainability Lead, you’ll help deliver projects that promote energy efficiency, environmental performance, and customer engagement across our housing portfolio. You will be liaising with customers and third-party providers, therefore your effective communication skills and ability to understand the diverse needs of our customers will be key.

This role involves regular travel visiting properties in our housing portfolio throughout the North West region, so a full, valid driving licence and access to a vehicle are essential.

What do our Sustainability Officers do;

• Investigate and resolve customer and third-party enquiries and complaints, ensuring timely resolution and service improvement.
• Liaise with tenants to encourage sustainable energy practices and provide guidance on the use of newly installed technologies.
• Contribute to the preparation and submission of funding bids for retrofit programmes and sustainability-focused projects.
• Work collaboratively across departments to improve Heat Network operations, metering and billing systems, and inform service charge budgets.
• Gather and organise environmental data related to pollution control, waste management, recycling, and renewable energy initiatives.
• Maintain and update internal data systems and performance tracking tools to support energy modelling.

What we are looking for;

• GCSEs in English and Maths (Grade C / 4 or above or equivalent).
• Experience conducting property inspections and working independently.
• Proven ability to coordinate multi-agency projects and stakeholder engagement.
• Well-organised, self-motivated, and resilient under pressure.
• Strong ICT skills, including use of handheld devices and data systems.
• Excellent communication and interpersonal skills across diverse groups with a customer-focused approach.

We offer a range of great benefits including:

• Flexibility on where you work with home working kit provided
• 33 days holiday per year plus bank holidays, and a holiday a buy scheme.
• Company pension scheme with up to 10% matched contributions
• Company funded access to a health cash plan, where you can claim back costs of everyday health treatments such as optical, dental and much more.
• Enhanced sick pay with up to 3 months full pay and 3 months half pay
• Health and Wellbeing Support including an employee assistance programme, free counselling, mental health first aiders and numerous wellbeing initiatives
• Life assurance subject to being a member of our company pension scheme.
• Learning and development to support you to develop the skills you need to fulfil your role and progress in your career
• Commitment to Equality and Inclusion with employee network groups covering anti-racism, LGBTQ+, disability and long-term health conditions, carers, and menopause.

MSV are committed to Equality and Inclusion all applications are scored against the essential criteria of the role; however, we encourage candidates to submit an ammonised CV if they can do so.

MSV are also committed to supporting you to balance work and life, including with any caring or parental responsibilities you might have, and have a range of flexible working options and wellbeing support available to all colleagues to facilitate this.

For more information about the role please visit our careers page where you will find a candidate pack and apply for the role. [Link: https://www.msvhousing.co.uk/careers/job-vacancies/]

If you wish to discuss the roles informally, please contact Patrick McKendry, Sustainable Lead, 07936960434.

Interviews are scheduled to take on 8 and 9th October 2025 however interviews may be carried out throughout the recruitment process and the role closed if a suitable candidate is found. Therefore, we strongly recommend candidates to apply early.

We’re passionate about inclusion and we’d love to hear from people from diverse backgrounds for this role.

If you are not sure whether you meet our requirements for this role, but want to apply, go ahead. We will decide whether or not you are what we are looking for.

The Company

We own and manage almost 9,000 homes across Greater Manchester, Lancashire and West Yorkshire and pride ourselves on being a housing association that retains our original values and missions and continues to deliver a range of housing solutions to the most vulnerable in society. For MSV our main priority has, and always will be, to deliver and build on the services we provide as a social values organisation. We embrace equality and inclusion and are genuinely focussed on people. We want better life chances for our people, we work with customers to strengthen our business and we want to see fewer homeless people and people in poverty.

Our Benefits

As well as a competitive salary, attractive pension, and holiday entitlement, there are many other reasons to work for MSV. Our colleagues are important to us, that’s why we offer a full programme of training, flexible working, and health & wellbeing support.

Some of the Health & Wellbeing benefits you can access when you join MSV include:

• Sick pay scheme: Up to three months full pay and three months half pay after one year's service.
• Eye test: MSV will pay for eye examinations and contribute towards prescription lenses/frames or contact lenses for staff using VDU equipment.
• Support helpline: Free 24hr / 7days a week telephone support. Face-to-face counselling can be made available too in some cases.
• Training in Health & Safety
• Mental Health first aiders & Mental Health Awareness training
• Cycle to Work scheme

Our Culture

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