Supported Housing Estate Officer

LiveWest Homes Ltd; Camborne; On-site; GBP 22,000 - 28,000; Full time

Job summary

A community-focused housing provider is seeking an Estate Officer to maintain high standards in supported housing for young people. The successful candidate will manage property maintenance, ensure security, and deliver outstanding customer service. This full-time, permanent role is field-based in the Plymouth area, requiring a valid UK driving licence. Join us and help create vibrant and inclusive communities.

Qualifications

• Experience of gardening, cleaning, minor maintenance repairs and/or decorating.
• Awareness of health and safety for yourself and others.
• Experience of assisting customers and providing excellent customer service.
• Experience to liaise with contractors.
• Ability to work using own initiative and remain calm under pressure.
• Full, valid UK driving licence with access to a vehicle.

Responsibilities

• Carry out minor maintenance and repairs to ensure properties remain in excellent condition.
• Maintain communal areas and prepare vacated properties for new customers.
• Ensure communal areas are secure by locking and unlocking facilities.
• Provide excellent customer service and support.
• Manage cleaning materials inventory and keep accurate records.

Skills

Property maintenance

Customer service

Gardening

Cleaning

Decorating

Job description

Overview

Are you passionate about maintaining high standards and ensuring a safe, clean, and welcoming environment for our customers? LiveWest is looking for a dedicated Estate Officer to join our Estate Services team, working at our Plymouth scheme that offers accommodation to young people aged 16-25. This role is ideal for someone who enjoys hands-on work, has a keen eye for detail, and thrives in a collaborative environment where creating a homely, secure space for young residents is a top priority.

Responsibilities

• Property Maintenance: Carry out minor maintenance and repairs to ensure properties remain in excellent condition. Report major repairs and liaise with contractors to ensure timely and effective solutions.
• Cleaning and Decorating: Maintain communal areas including gardens and prepare vacated properties for new customers by cleaning and redecorating.
• Security Management: Ensure communal areas are secure by locking and unlocking facilities at agreed times. Maintain the security of void properties to safeguard the wellbeing of our young residents.
• Customer Service: Provide excellent customer service and support, helping young people settle into their new environment with confidence.
• Stock and Administration: Manage cleaning materials inventory, keep records of expenditure, and ensure all administrative tasks are completed accurately and efficiently.

Experience and Skills

• Experience of gardening, cleaning, minor maintenance repairs and/or decorating; experience in all is not essential but must be willing to undertake them in the role.
• Awareness of health and safety for yourself and others.
• Experience of assisting customers and providing excellent customer service.
• Experience or confidence to liaise with contractors and act as the main point of contact between them and the customer.
• Ability to work using own initiative and remain calm under pressure.
• Have a full, valid UK driving licence with access to a suitable vehicle.

Requirements

• Please note: This role is not eligible for visa sponsorship. Applicants must have the right to work in the UK for the full duration of the role without requiring sponsorship.
• Appointment to this role is subject to a satisfactory enhanced DBS check.

Additional Information

Role details: This is a full-time, permanent role working 37 hours per week from Monday to Friday. This is a field-based role covering the Plymouth area. For further information about this role, please view our candidate information pack.

About LiveWest

At LiveWest, we are united by a shared mission: to create a home for everyone. Our values guide everything we do - from how we work together to how we deliver exceptional services to our customers. Collaboration is at the heart of LiveWest, and we believe that we achieve more when we deliver together. We are one of the largest employers in the South West, with ~1,800 colleagues serving ~80,000 customers. We are committed to supporting our colleagues, giving them the autonomy and encouragement they need to thrive and reach their full potential. We are building brighter futures for everyone.

Inclusion and Diversity

Inclusion at LiveWest: We are committed to fostering an inclusive and diverse workplace where everyone feels valued, respected, and empowered. We are dedicated to supporting all colleagues and ensuring a welcoming and accessible workplace. We welcome individuals of all backgrounds, experiences, and perspectives. LiveWest is committed to equal opportunity and actively works to eliminate discrimination and promote diversity at all levels.

Join us in our mission to create vibrant and inclusive communities. You can read more about Inclusion at LiveWest on our website.

Candidate Information

As an Estate Officer - Supported Housing, you will have the essential skills and experience for a level 1 role, with role-specific skills as outlined in the candidate information pack.