Support Worker (Bank) - Primrose Lodge

UK Addiction Treatment Centres; Guildford; Hybrid; GBP 13,876 - 19,764; Part time

Benefits offered by this job

Supportive professional development

Training and development opportunities

On-site parking

Blue Light Card discounts

Employee of the month vouchers

Wellness programme

Mental Health First Aiders

Employee appreciation days

Job summary

A leading addiction treatment provider in Guildford is seeking a Support Worker (Bank) to assist clients with their recovery plans and daily living. The role offers a zero-hours contract with a pay rate of £12.21 per hour. Responsibilities include providing advice, supporting clients, maintaining accurate records, and ensuring compliance with programme rules. Strong organisational, communication, and customer service skills are essential for success in this role, which allows for flexible hours and contributes to impactful client care.

Qualifications

• Good organisational and time management skills.
• Strong verbal and written communication skills.
• Ability to work both independently and as part of a team.
• Competent in Word, Outlook, and Excel.
• Ability to negotiate and influence effectively.

Responsibilities

• Provide advice and support to clients and assist with recovery plans.
• Ensure clients follow programme rules and conduct substance testing.
• Assist clients with daily living skills and external appointments.
• Maintain accurate medication records and client databases.
• Conduct effective intake and discharge interventions.

Skills

Organisational skills

Verbal communication

Written communication

Initiative

Teamwork

Customer service

Tools

Word

Outlook

Excel

Job description

Support Worker (Bank)

£12.21 per hour

Zero Hours Contract

Primrose Lodge, Guildford

Do you have a passion to help people?

Come and work for The UK's leading Alcohol & Drug Rehab provider. As a Support Worker (Bank), at our centre in Halstead, the benefits are endless.

• You will have endless job satisfaction, and make a difference to people's lives
• You can be a support system for others, and your presence will have a huge impact!

If you're looking for a new, exciting role, why not apply to join us? We pride ourselves on having a great team of dedicated addiction specialists, and provide a safe place to heal and feel secure with the best possible care and treatment.

The benefits of being a Support Worker (Bank) in the team:

• Supportive PDP
• Training and development opportunities
• On-site parking
• Blue Light Card- discounts at thousands of retailers
• Employee of the month vouchers (Delegating up to £100 per month)
• Wellness programme (24/7 BUPA counselling support)
• Mental Health First Aiders
• We host employee appreciation days!

Our Core Values:

At the heart of everything we do are our four core values:

• Understanding – listening, empathising, and responding to individual needs.
• Kindness – treating everyone with dignity, respect, and compassion.
• Accountability – taking responsibility for our actions and maintaining high standards.
• Teamwork – working collaboratively to achieve the best outcomes for our clients.

Main duties of the Support Worker (Bank):

• Provide advice, information and support to clients including referral to aftercare services that focus on maintaining an abstinent lifestyle.
• Work with clients to produce appropriate and achievable recovery plans to help them address their identified needs.
• Ensure clients observe the programme’s rules and support the manager in investigating and taking action where these may have been breached including substance testing.
• Support clients with the prompting of their medication, conduct accurate and timely medication audits and maintain accurate medication records.
• Assist in the day-to-day operation of services by working with clients, enabling them to cope with practical aspects of daily living (life skills, benefits, housing).
• Ensure residents attend external appointments in line with their care plan by supporting them to access transport or accompanying them if necessary.
• Oversee and or conduct effective intake, assessment and discharge interventions.
• Assist the therapeutic team to carry out accurate, complete and timely risk management planning and reviews in conjunction with external third parties where appropriate.
• Undertake all duties and responsibilities in accordance with: company policies, procedures, protocols, guidelines, standards; good professional practice and the company’s QA strategy, CQC and other regulatory requirements, relevant legislations, all legal and contractual obligations.
• Oversee the maintenance of accurate client records and databases and provide statistics for management and to assist with service evaluation in a timely fashion.
• Assist in the transfer of individuals between agencies and services.

Essential criteria:

• Good organisational skills and time management skills.
• Good verbal and written communication skills at all levels.
• Ability to work on own initiative and as part of a team.
• Competent within the demands of the role in Word, Outlook and Excel
• Ability to undertake lone-working safely and effectively.
• Ability to negotiate and influence effectively in terms of professional boundaries.
• Ability to develop and review risk management plans.
• Ability to express empathy and a non-judgemental attitude with a calm, caring approach.
• Capacity to handle intensive and pressurised situations.
• Strong customer service skills.

Recruitment Process:

• You will be called for a screening where our talent acquisition specialist can ask you questions around your work experiences
• If you are successful with the above, you will be asked to attend an interview on site
• UKAT is disability confident, providing an inclusive and accessible recruitment process.

We are proud to be a Disability Confident employer, committed to making our recruitment process inclusive and accessible to all.