Support Worker

ST MARTINS HOUSING TRUST; Norwich; On-site; GBP 40,000 - 60,000; Part time

Job summary

A local housing support organization in Norwich is looking for a part-time Support Shift Team Member to assist individuals facing homelessness and related challenges. This position focuses on providing empathetic and trauma-informed care. Responsibilities include engaging with vulnerable adults, participating in various service projects, and contributing to their personal development through tailored training. The role offers a supportive environment with comprehensive employee benefits, including a distinctive holiday package and access to well-being services.

Benefits

Comprehensive training programme

Up to 29 days holiday + birthday holiday

Employee Assistance Programme

Salary sacrifice schemes

Access to discounted products and services

Qualifications

• Experience supporting people with mental health issues or addictions.
• Ability to adapt and be responsive to changing situations.

Responsibilities

• Provide person-centered support to homeless individuals in shared accommodation.
• Work effectively across multiple projects and teams.

Skills

Emotional resilience

Flexibility

Confidence

Compassion

Job description

This is a fixed term contract until 31st March 2026, 24 hours per week.

We have a temporary part-time vacancy (fixed term contract) for a Support Shift Team Member, shift work including weekends and sleep in shifts (£70.47 per sleep in shift)

The main purpose of the job is to understand and work with adults who may have experienced trauma linked to homelessness, addiction, mental or physical health needs, family breakdown, criminal activity and other disadvantages.

The post holder will be part of a team providing person centred and trauma informed support to single homeless people living within homeless services accommodation.

You will be working across these four projects:

• Somewhere Safe to Stay Hub
• Bishopbridge House
• Dibden Road Hostel
• St Martins House

We Are Looking For

• Someone with the passion and drive to support anyone finding themselves in this situation.
• Evidence of emotional resilience and tenacity to provide support, even when faced with resistance.
• Experience of supporting people who have poor mental health, addictions or who are ex-offenders.
• Ability and willingness to be flexible.
• Someone to demonstrate confidence, adaptability and conscientiousness, have empathy with the people we support and the determination to make a difference.

You Can Expect

• A comprehensive training programme, whilst gaining experience in the fields of criminal justice, social care, mental health, and housing law.
• You will have a personal development programme tailored to your interests within our field of work.
• Up to 29 days holiday and from your first day an additional birthday holiday to be taken in your birthday month.
• Employee Assistance Programme (EAP)- that provides a 24hr helpline to support you and those living at the same address (over the age of 16) through any of lifes issues or problems. Including up to 6 sessions of face-to-face, telephone or online counselling, per issue, per year, including CBT.
• We offer access to a service that provides team members and people living at that address, GP appointments 24/7 365 days a year accessible from anywhere in the world.
• Keep more of what you earn by taking advantage of our salary sacrifice schemes! Team members can benefit from lower tax contributions and increased payments into their pension. In addition, St Martins offers non-cash benefits, such as the purchase of high value items such as bikes and technology, including laptops and smartphones.
• Access to discounted products and services, including: Blue Light discount card, wellbeing platform, Pension scheme and life assurance.

CLOSING DATE: 2nd January 2026