Support Worker

British Red Cross; Falkirk; On-site; GBP 23,000; Full time

Job summary

A charitable organization in Scotland is seeking a passionate Support Worker to provide community support for vulnerable individuals. This role involves delivering essential personal care, emotional support, and promoting overall well-being. Ideal candidates will have a strong understanding of social services and a flexible working style. This position offers competitive pay, ongoing training opportunities, and an inclusive workplace environment.

Benefits

36 days annual leave, including bank holidays

Up to 6% contributory pension

Flexible working hours

Wide range of career opportunities

Access to Blue Light Discount Card

Mental health and wellbeing support

Collaborative team environment

Cycle2Work scheme

Interest-free commuting loan

Qualifications

• Registration with the Scottish Social Service Council (SSSC) required within 3 months of starting the role.

Responsibilities

• Provide practical and emotional support to service users.
• Assist with personal care for service users.
• Monitor health and safety of service users.
• Liaise with health and housing professionals.
• Help service users maintain social contacts.
• Assess needs and develop support plans.
• Support users post-hospital discharge.
• Accompany users to appointments.

Skills

Good knowledge of NHS and Social Care services

Ability to improve service quality

Professionalism in handling queries

Flexibility in working hours

Job description

Support Worker - Community
Location: Falkirk, community based with travel around the area

Salary: £22,932 per annum pro-rata for roles under 35 hours
Hours: 14, 24 & 35 hours per week available
Contract: Permanent

Registration with the Scottish Social Service Council (SSSC) required within 3 months of starting the role

Do you love helping people in need? Are you looking for a rewarding role that could kick start your career in the health and social sector?

We are looking for a passionate and enthusiastic person with great people skills to join our Health and Care service as a Service Support Worker. If you have a caring, patient, and helpful nature you could make a tangible difference to someone’s life. No professional experience? No problem. If you can make someone feel cared for and comfortable then you’d be a perfect fit for us.

Our service support workers are a friendly face to someone who may be struggling to do things for themselves due to age, illness, or vulnerability. You'll allow people to enjoy healthier, more fulfilling lives. Not only will a career within Support at Home be rewarding, it can also providing extensive progression opportunities and allow you to build meaningful relationships with both colleagues and service users. It’s not just a job, but an amazing way to give back to your community.

A day in the life of a Service Support Worker will involve:

• Providing practical and emotional support (telephone calls, welfare checks, shopping etc) and guidance to service users
• Providing Personal Care to Service Users.
• Promote the health and safety of service users though checking and monitoring, and contributing to the Risk Assessment process. Be aware of the work of the Health and Safety Group. Be familiar with all emergency procedures and put these into effect promptly,whilst respecting their individual dignity, choice and rights.
• Liaising with health, housing and other professionals to ensure that the needs of the service user are consistently met.
• Support service users to develop or maintain social contacts and activities and to meet emotional needs.
• Assess service users’ needs, complete and follow a support plan for the individual.
  
• Supporting service users in the weeks after hospital discharge or to prevent readmission.
  
• Taking someone to a hospital appointment that they otherwise couldn’t get to or be picking up prescriptions and shopping.

To be a successful Service Support Worker, you’ll:

• Have a good knowledge of services provided by the NHS and Social Care.
  
• Be able to make things great. You know how to improve service quality for the benefit of users.
  
• Be professional. You can deal with queries in a diplomatic and confidential manner.
  
• Love being flexible. Working hours out with the norm suits you.

Theclosingdatefor applications is 23.59 on the26th August 2025.

In return for your commitment and expertise, you’ll get:

• Holidays:36 days annual leave (including bank holidays) + option to buy 5 extra days.
• Pension scheme:Up to 6% contributory pension.
• Flexible working:We do our best to accommodate your preferred work style.
• Learning & Development:Wide range of career opportunities + comprehensive learning.
• Discounts:Access to Blue Light Discount Card and employee benefits platform.
• Wellbeing Support:Access to mental health and wellbeing assistance.
• Team Working:Support our mission in a collaborative team.
• Cycle2Work:Lease a bicycle through the scheme.
• Season ticket loan:Interest-free loan for commuting expenses.

At The British Red Cross, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff and volunteers. We remain committed to ensuring our teams can bring their true selves to work without risk or fear of discrimination. We do this through regular data reporting, and the support of our internal Race and Equality Network (REEN), LGBT+ Network, our Disability and Wellness Network (DAWN), Gender Network, Carers Network and Young Staff Network.

Together, we are the world's emergency responders