Support Worker

NHS; Chippenham; On-site; GBP 20,000 - 25,000; Full time

Job summary

A public health service in Chippenham is seeking a dedicated Care Support Worker to provide essential support to clients. The ideal candidate will assist with personal care, promote wellbeing, and plan activities tailored to each client's needs. Strong communication skills and a compassionate approach are vital in this supportive role. Applicants should have relevant qualifications and experience in client care. This position is full-time with opportunities for training and development in health and social care.

Qualifications

• Must possess a valid D1 category on driving license.
• Training in medical procedures and equipment is necessary.
• Ability to follow care plans and monitor client conditions.

Responsibilities

• Support customers with personal care and daily living skills.
• Plan activities based on customers' needs and preferences.
• Assist with medication administration when required.
• Provide emotional and practical support to clients.

Skills

Experience with client care

Communication skills

Empathy and sensitivity

Basic literacy and numeracy

Education

General Education to GCSE A*-C or equivalent

L2 Diploma in Health & Social Care (Adults) or equivalent

Job description

Hours per week: 37 hours

Rolling advert: We're continuously reviewing and interviewing applicants weekly for this job posting. We will stop accepting applications when sufficient applications have been received.

The Riverbank Day Service Promoting Health, Ensuring Care

We are passionate about our community and take pride in our work. We encourage a culture that puts our customers at the heart of everything we do through trust and respect, empowering people to develop skills, collaborate and innovate to find solutions, be open, take responsibility, to listen and learn.

Main duties of the job

At The Riverbank we provide care to customers throughout the year. As a Care Support Worker, you will perform your duties in a person‑centred manner, promoting well‑being, choices, dignity, and independence. You will support customers with personal care needs, social daily living skills and leisure or work activities.

The Day Service collaborates with customers to identify and achieve outcomes, supporting individuals in a variety of activities within the service or local community, 5 days a week

A valid D1 category must be included on the driving licence to operate vehicles carrying between 9 and 16 passengers.

About us

Wiltshire Council is a friendly, welcoming place to work, with a 'One Council' ethos. That's why we focus on getting the things that matter to our people right.

Job responsibilities

Work in a person‑centred way with customers and promote their wellbeing, choices, dignity and independence. This will be achieved through the key‑worker system.

Planning activities for and with customers, taking into account differing needs, wishes and preferences.

Creation of menus taking into account medical conditions, wishes, preferences, diets, etc.

Support customers either living in their own home, or whilst visiting the settings.

Where appropriate, support customers to understand and maintain their tenancies, or licence agreements.

Support customers moving into or out of the property; to be involved in the planning, preparation and execution of the move, or stay at short break services.

Encourage and support customers in their personal, social (including religious), and leisure and work activities.

Support customers maintain and develop relationships.

When required undertake sleeping‑in duties or waking night duties on the premises.

Act as a link person between the customer and work, college or leisure establishments and advising those establishments as necessary on the requirements or needs of the customer.

Provide emotional and practical support for customers with everyday issues or when customers are faced with more difficult decisions or experiences.

Assist/support customers with all aspects of their financial and home management so that financial commitments (paying bills, shopping, benefit claims, etc) are met.

Assist customers with household tasks.

Where required, assist customers in administering their own medicine, or administer medication to customers if this is required.

Seek advice and guidance from Senior support workers and the Team Leader.

Only in exceptional circumstances will the postholder will be responsible for running shifts and should normally have access to more senior staff members whilst on shift.

Focus on the individual, their strengths, choices, assets and goals through person centred planning

Person Specification

Experience

• Experience which demonstrates ability to undertake the role.
• An understanding of relevant procedures and working practices.
• Awareness and understanding of the client group.
• Training and knowledge in a range of procedures and medical equipment to support clients.
• Basic knowledge of Wiltshire Council professional groups and external agencies, relevant to
• the role.
• Sensitivity and empathy to build trusting and supportive relationships with clients and
• families.
• Care skills and basic knowledge of mobility, nutrition and financial issues in order to provide
• practical, emotional support to clients and families.
• Ability to follow routines, carry out set care plans, record and monitor changes in client
• condition
• Basic literacy and numeracy.
• Ability to communicate one to one and in small groups with relevant client group

Qualifications

• General Education to GCSE A*-C or equivalent skills and experience
• Current knowledge of relevant legislation and guidance in relation to working with, and the safeguarding of, vulnerable adults
• Willingness to undertake L2 Diploma in Health & Social Care (Adults)
• Proven ability to use a variety of communication methods effectively
• Physically fit and able to perform all requirements of the job role
• Previous experience of building good working relationships and teamworking
• Proven ability of being able to remain calm and make decisions in difficult situations
• L2 Diploma in Health & Social Care (Adults) or equivalent
• Knowledge of First Aid and experience of applying it
• Awareness of health and safety requirements and able to perform moving & handling safely
• Knowledge of the principles of Food Hygiene
• Knowledge of the Person-centred approach
• Experience of supporting people on a one to one basis
• Driver

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.