Support Specialist - Remote

NFP People Limited; England; Hybrid; GBP 28,000; Full time

Job summary

A leading national charity is seeking a compassionate Support Specialist to provide coaching for individuals living with non-malignant brain tumours. This role involves delivering tailored emotional support and engaging with the community to empower patients and families. Ideal candidates should possess excellent communication skills and a desire to improve outcomes for those affected by serious illness. Full training will be provided, and the position allows for remote work or hybrid options.

Qualifications

• Strong organisational skills with a passion for supporting people affected by serious illness.
• Experience in coaching, counselling, or patient-facing roles is highly desirable.
• Full training will be provided.

Responsibilities

• Provide one-to-one coaching and support to individuals living with non-malignant brain tumours.
• Contribute to community building through workshops and events.
• Collaborate with stakeholders to ensure comprehensive support.

Skills

Excellent communication skills

Calm and compassionate approach

Strong time-management skills

High standard of written communication

Confidence using digital tools

Education

Qualification in caring or communication skills

Tools

MS Office

Salesforce or similar case management systems

Job description

Support Specialist

We are looking for a compassionate, motivated and confident Support Specialist – Non-Malignant Brain Tumours to deliver the charity’s highly regarded coaching and information service for people living with a non-malignant brain tumour and their families.

This role is central to empowering individuals to feel informed, supported and in control of their lives following diagnosis. Working closely with the Head of Support and wider services team, you will provide tailored emotional and practical support through coaching, information sharing and community engagement.

If you are an excellent listener, calm under pressure and driven by a desire to improve outcomes for people affected by long-term or serious illness, this is a unique opportunity to make a meaningful and lasting impact.

Location: Remote (home-based), Leeds office, or hybrid

Salary: £27,500 per annum

Hours: Full-time (flexible working patterns supported)

Contract: Permanent

Closing Date: Noon on Friday 16th January 2026

Interviews: Conducted remotely on a rolling basis

The Role

We’re seeking a dedicated Support Specialist – Non-Malignant Brain Tumours to join our experienced and passionate team, delivering impartial, high-quality coaching and information to people living with a non-malignant brain tumour and their caregivers.

You will work directly with individuals and families via phone, email, online and face-to‑face support, helping them navigate diagnosis, treatment, recovery and long-term wellbeing. You will also play an active role in growing and nurturing our supportive community through workshops, events and online engagement.

Full training and ongoing coaching will be provided, giving you the confidence and skills to deliver a service that truly transforms lives.

In this role, you will :

• Provide one-to-one coaching, information and support to people living with non-malignant brain tumours and their caregivers
• Help individuals feel empowered, informed and better able to manage their circumstances
• Contribute to building and sustaining a strong community through workshops, events, social media and peer connection
• Work within case management systems to triage and record support accurately and confidentially
• Collaborate with clinical and voluntary sector stakeholders to ensure joined‑up support
• Support volunteers involved in service delivery
• Share insight from lived experience to help shape services and inform decision-making

About You

To be successful as a Support Specialist, you will be an empathetic communicator with strong organisational skills and a genuine passion for supporting people affected by serious illness.

You will bring :

• Excellent communication skills across phone, email, online and face-to‑face settings
• A calm, compassionate and reassuring approach when supporting people in difficult situations
• Strong time‑management and prioritisation skills
• A high standard of written communication
• Confidence using digital tools such as MS Office, email and case management systems (Salesforce or similar)
• A commitment to learning, self‑development and reflective practice

Experience of coaching, counselling, support work or patient-facing roles is highly desirable, though full training will be provided. A degree is not essential, but a qualification in caring or communication skills would be an advantage.

About the Organisation

This is a leading national charity supporting people with brain tumours and their families. Through its unique coach‑led support model, the charity helps individuals navigate complex care systems, build resilience, access reliable information and feel less alone, while also campaigning for better outcomes and increased awareness.

The organisation is committed to equality, diversity and inclusion and actively welcomes applications from candidates from all backgrounds.

Other roles you may have experience of could include Support Worker, Health Coach, Patient Support Officer, Case Worker, Community Support Officer, Care Navigator, Wellbeing Coach, Helpline Advisor, Information and Support Officer, Charity Support Worker. #INDNFP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.