Support Services Manager

Bedfordshire Hospitals NHS Foundation Trust; Bedford; On-site; GBP 35,000 - 45,000; Full time

Job summary

A healthcare provider in Bedfordshire is seeking an experienced professional to manage complex contracts and oversee support services. The role involves analyzing departmental performance, contributing to business planning, and leading various projects. Candidates must have experience in people and contact management, along with relevant health and safety qualifications. This position offers opportunities for professional development within a supportive environment, where the focus is on high-quality care for the community.

Benefits

Access to training and development programs

Supportive work environment

State-of-the-art facilities

Qualifications

• Experience in people management.
• Experience in contact management.
• Experience in supervising is desirable.
• Experience in contract or in-house cleaning management is desirable.

Responsibilities

• Analyse performance to identify improvement areas.
• Contribute to business planning processes.
• Plan and coordinate the PLACE programme.
• Manage complex contracts and ensure service standards.
• Chair relevant meetings and produce action plans.
• Oversee Linen Contract effectively.

Skills

people management

contact management

computer skills including Microsoft office

Education

IOSH

Nebosh

Job description

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Detailed job description and main responsibilities

• Analyse the performance of all activities carried out by the department in order to identify areas for potential improvement and the development of revised working arrangements, systems and procedures.
• Contribute to the Business planning process for facilities, ensuring progress is maintained and improvement made.
• To participate in Trust-wide Project Group(s) as and when required.
• Plan and coordinate the PLACE programme in conjunction with PLACE lead and Clinical Teams, ensuring the delivery of the full assessment within specified deadlines.
• Able to plan and prioritise Support Services environmental projects and more complex day to day tasks, including liaising with users, contractors, specialist agencies and project management.
• Able to write clearly, use computer software to produce and compile reports with accuracy and attention to detail.
• Planning, managing and prioritising own workload.
• To establish, develop, manage and review systems to manage the delivery of the very complex contracts to include quality, quantity and cost, incorporating customer satisfaction feedback where appropriate. Monitoring service standards in relation to professional field.
• Chair/lead relevant meetings/groups, produce minutes with action plans for all work and activity associated with this role.
• Responsible for Linen Contract and managing it effectively. Liaise with teams and follow up escalation processes.

Person specification

Experience

Essential criteria

• Years of experience in people management
• Experience in contact management

Desirable criteria

• Experience in supervising
• Contract or in house cleaning management experience

Qualifications

Essential criteria

• IOSH
• Nebosh

Desirable criteria

• waste management qualification

Skills

Essential criteria

• computer skills including Microsoft office

Desirable criteria

• basic IT skills

It is an exciting time to join the newly formed Bedfordshire Hospitals NHS Foundation Trust. We run two busy hospital sites in Bedford and Luton. Our 7,500 staff provide high quality care for a growing population of around 700,000 across Bedfordshire and the surrounding areas.

You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career. Travel between hospital sites may be required. We have state‑of‑the‑art facilities placing us at the heart of cutting edge health care. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available.

All new staff will be subject to a probationary period covering their first six months in post.

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

• JD (PDF, 240.6KB)
• PS (PDF, 152.4KB)
• FR (PDF, 176.4KB)
• Disclosure & Barring Information and Recruitment of Ex-Offenders (PDF, 78.5KB)
• Staff Diversity Network (PDF, 140.3KB)
• Information for Disabled Applicants (PDF, 98.7KB)
• Bedford Hospital Site map (PDF, 2.6MB)
• Staff Benefits (PNG, 1.6MB)