Supervisor

The White Company; Nottingham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A prominent retail brand in Nottingham is seeking a passionate individual to supervise their team and ensure exceptional customer service. You will drive sales and assist the management team in maximizing profits, while embodying values of inclusivity and sustainability. The ideal candidate will be dedicated to team development, ensuring high performance for the best customer experience, with a range of benefits including substantial product discounts and a bonus scheme.

Benefits

50% discount on products

23 days holiday, rising with service

Employee volunteer day

Discretionary annual bonus scheme

Pension scheme enrollment

Life assurance coverage post-probation

Yearly social events

Qualifications

• Passionate about delivering exceptional customer service.
• Ability to motivate and develop a team effectively.
• Strong awareness of brand image and presentation standards.

Responsibilities

• Supervise the team to enhance customer experiences.
• Ensure all customer queries and complaints are addressed efficiently.
• Drive sales on the shop floor in the absence of senior management.

Skills

Team supervision

Customer service

Sales optimization

Staff training and development

Job description

You will be a Passionate individual, Dedicated to supervising the team to provide each customer with an exceptional level of service by identifying and satisfying their needs, thus ensuring that the store meets its sales targets, and develops customer loyalty. You will also support the management team to maximise profit whilst maintaining the brand image. You will naturally bring our PRIDE values to life, leading Everyone in the team to bring their best every day and be the first port of call in the absence of higher store management.

Responsibilities

• Supervise the team to optimise the customer experience as part of TWC multi-channel strategy
• Supervise the training, development and motivation of staff in order to achieve highest possible levels of customer service and performance
• Ensure that the team is dealing with all customer queries and complaints in a timely and efficient manner
• Awareness and supervision of the store presentation - including cleanliness, visual display and merchandising - so it is reflective of the brand
• Ensure all administrative procedures are performed, including till transactions, cashing up, staff discount purchases etc
• Responsibility for holding keys to the store, opening and closing the store, completing relevant checklists and cash handling
• Driving sales on the shop floor in the absence of senior management – optimising sales and customer service at all times

Benefits

• At The White Company, we value our employees for always going the extra mile and reward this with great benefits and competitive salaries.
• 50% discount on our products
• 23 days holiday rising to 25 during service
• A Volunteer Day with a charity of your choice
• In addition to a competitive salary, a discretionary bonus scheme may be rewarded annually
• Perkplace Benefits Platform – offering a variety of discounts across wellbeing and lifestyle
• Automatic enrolment into the Group Personal Pension scheme
• Following successful probationary completion, you'll be covered by our life assurance plan
• Social – Christmas party/social events throughout the year

Equality, Diversity and Inclusion

At The White Company we are committed to creating an inclusive culture that welcomes and celebrates a diversity of backgrounds and identities. We are working together to ensure our environment is one where people can bring their authentic selves to work, where their contribution is valued, ability enhanced, and perspective appreciated. Where difference is respected, encouraged, and celebrated. Where you can feel you belong. We are committed to an active Equality Diversity and Inclusion Policy, which starts with our recruitment and selection process. We'd love you to join us on our journey.

Sustainability

We are committed to building a sustainable legacy that will enable a brighter future for people and our planet. We believe this should be reflected in everything we do.