Supervisor

Black Sheep Coffee; Norwich; On-site; GBP 60,000 - 80,000; Full time

Job summary

A trendy coffee franchise in Norwich is seeking a supervisor to lead daily operations and drive service excellence. The ideal candidate will have a strong background in hospitality or retail, focusing on customer service and team leadership. This role offers a full-time position with flexible hours, competitive pay, and opportunities for growth in a collaborative environment.

Benefits

Flexible hours

Free coffee while working

Discounted food and drinks

Career growth with coffee training

Free food item on shift

Qualifications

• Background in leading a team within the hospitality or retail sector.
• Flexibility to work Mon-Sun.
• Experience as a supervisor.

Responsibilities

• Teach others about efficient workflow and great customer service.
• Manage sales expectations and assist with stock ordering.
• Ensure compliance standards and maintain coffee station operations.
• Make outstanding coffee products and lead the team.

Skills

Customer service

Team leadership

Sales management

Workflow efficiency

Job description

Overview

What you'll be doing As a supervisor you will be heavily involved in the day to day running of this Franchised store, keeping operations running smoothly and driving service excellence. Using your customer-oriented positive attitude to lead your team to success.

Responsibilities

• Teach others about efficient workflow, great customer service and company values
• Manage sales expectations, keep wastage low and assist with stock ordering and inventory
• Proactively maintain all compliance standards. Ensure a clean, safe, fully operational coffee station
• Make outstanding coffee products. Show off your latte art, get creative and the team will follow!

What we\'re looking for

We\'re looking for the best front of house leaders in town to drive up our sales, service, and morale. With a background in leading a team within the hospitality or retail sector you will be able to thrive in this fast paced and rewarding role.

About Black Sheep Coffee

We were founded by Eirik and Gabe, university flatmates who quit their job to leave the herd behind and embark on an exciting coffee journey. Striving not only to rid the world of boring coffee but to do this sustainability and ethically. Our coffee is sourced straight from plantation and our cups are fully recyclable. Black Sheep Coffee is the only retail coffee company in the world to serve 100% specialty grade Robusta Coffee. We also strive to support the homeless community with our free coffee board scheme so if you\'re looking to be a part of a company that\'s making a difference, jump on in. Leave the herd behind and apply today!

Hours, pay & requirements

• Hours: 40 Hours Per Week - Full Time
• Pay: £12.65 Per Hour (additional 50p per hours paid based upon the meeting of KPI\'s)
• Requirements: Mon-Sun Flexibility, Supervisor Experience

What\'s in it for you

• Flexible hours
• Grow your career with advanced coffee training
• Free coffee while working
• Discounted food and drinks
• A collaborative, creative, and inspiring working environment
• Free food item on shift